Reservation & Ticketing Agent
6 months ago
**Customer Service**: Provide exceptional customer service by assisting travelers with their inquiries, reservations, and ticketing needs.
**Reservations**: Book flights, accommodations, and other travel services for clients, ensuring accuracy and efficiency.
**Ticketing**: Issue airline tickets, itineraries, and travel vouchers while adhering to airline policies and procedures.
**Documentation**: Ensure all travel documents are accurate, including passports, visas, and travel insurance.
**Payment Processing**: Handle financial transactions and payments accurately, including processing refunds when necessary.
**Flight Changes**: Assist customers with flight changes, cancellations, and rebooking, while minimizing disruptions to their travel plans.
**Travel Information**: Provide travelers with essential information, such as visa requirements, baggage policies, and destination details.
**Problem Resolution**: Address and resolve customer issues, complaints, or concerns in a professional and timely manner.
**Compliance**: Stay up-to-date with industry regulations and company policies to ensure compliance.
**Salary**: AED3.00 - AED7.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Bachelor's (preferred)
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