Receptionist (Uae National - Female)

5 months ago


Dubai, United Arab Emirates House of Enspa Full time

House of Enspa is currently seeking an outstanding Female Receptionist (UAE National) for its premium chain of spas and hair salons.

**The Company**

The Nail Spa was established in 2002.

House of ENSPA was then formed in 2013 as a holding company for 2 grooming concepts, The Nail Spa and Marquee and the retail distribution and training company, Espai.

House of ENSPA operates 11 spas and 8 salons.

The award-winning House of Enspa comprises of around 380 staff members, each dedicated to offering flawless, consistent and holistic customer experience.

This is an exciting opportunity to join the House of Enspa to help shape the future of the UAE’s beauty service industry.

**Minimum Qualifications**:
A bachelor’s degree in any discipline/high school diploma

**Experience**:
A minimum of 2 years of experience in a customer focused role in the region OR

**Responsibilities**:

- Responsible for the overall Spa/Salon administration.
- Ensuring the customer journey is managed efficiently and smoothly
- Handle the telephone system to schedule appointments and handle client questions and concerns.
- Manage the computer booking system efficiently to ensure accurate appointment setting and ensure communication is accurate throughout the Spa/Salon.
- Manage staff by keeping them informed about their clients’ arrival, next booking and break timings
- Assist in the opening and closing of the Spa/Salon and daily sales cash collection and ensuring they are accurately administered and completed.
- Maintain adequate cash float for the Spa/Salon.
- Maintain the checklists and SOP’s of the reception area and ensure the Spa/Salon’s ambience is maintained.
- Possess excellent knowledge of all products, services and promotions and ensure the customer is informed.
- Assist the Spa/Salon Manager with any additional tasks that may be required from time to time.

**Skills Required**:

- A friendly and professional tone and approach
- Excellent Customer Service Skills
- Prior experience in handling multiple telephone lines will be an added advantage
- Strong computer skills
- Knowledge of handling a booking system or software will be an added advantage
- Attention to detail and accuracy with an ability to multi-task
- Strong inter-personal and communication skills
- Willingness to work under a flexible schedule
- Eager, enthusiastic, and a goof team player

**Salary Package and Benefits**
- Competitive Salary
- Spa Benefits per month
- Attractive Incentives
- Company Medical Insurance

Pay: From AED4,000.00 per month

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- Arabic (preferred)



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