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Front Office Receptionist
1 month ago
The Role
Front of House Receptionist The Opportunity We are currently seeking a talented and dedicated individual to join our team as a Front of House Receptionist. This is an exciting opportunity to be a part of our facilities management business to manage a panel of services for a new flagship high rise building in Dubai built with high standards. As the Front of House Receptionist, you need to be customer-oriented which requires a friendly, pro-active and can-do attitude where the needs of the customer are treated as paramount. You will be responsible for the end-to-end care of all staff and visitor on site. You will also be responsible and accountable for all activities within their remit and should highlight or escalate any concerns which may impact the client’s reputation. He/She will be responsible for representing Macro delivering business first-class service to support complex, multi-disciplined site and the requirements of the client. Please note that Emiratis are preferred for this role. Main Responsibilities will include: - Monitor all areas and check that previous issues have been dealt with or closed off satisfactorily. - Perform routine inventory duties, including monitoring and maintaining current inventory levels. - Reception cover including greeting of all guests and VIP visitors to reception. - Handle corporate events by assisting with the set-up of venue and providing assistance to meet requirements. - Ensure that the look and feel of the reception area is maintained to a high standard. - Ensure that calls are answered in a professional and timely manner and that all enquiries are dealt with in accordance with service standards and response times. - Demonstrate attention to detail and ownership of the processes relating to the areas of responsibility. - Assist with clients reports as required. - Client Focus (Deliver to the client what we promise). - Responsible for delivering superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders and client. - Carry out such other reasonable duties as may be required by the line manager.
**Requirements**:
About the company
Macro, formerly known as Mace Operate, is now an independent facilities management company employing more than 750 people around the globe, with an annual turnover of 130m. The business will continue to provide market-leading facilities management services to some of the worlds largest brands. Todays workplace has the power to help realise business objectives and support a healthy workforce. For this reason, its never been more important to see facilities management as more than operations. Done well, facilities management allows businesses to focus on their core function. Done exceptionally well, it positively impacts business strategies and ambitions. For over 21 years, Macro has been designing experiences for our clients that exceed expectations. Across commercial offices, government buildings, and cultural landmarks, we demonstrate the true, often uncovered, value of the workplace.