Front Desk Agent

4 weeks ago

Ajman, United Arab Emirates Ajman Hotel Full time

**Position: Front Desk Agent**

At Ajman Hotel managed by Blazon Hotels, we focus on attracting and retaining people with a strong sense of leadership and passion. We are dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us, and we always provide opportunities to help them further develop their skills, their goals and their long-term career success.

**Location: Ajman, United Arab Emirates.**

**ESSENTIAL DUTIES & RESPONSIBILITIES**:
We are looking for a **Front Desk Agent **who can perform the below task
- Ensure that the guest is allocated the accommodation he/she is expecting (**according to their preferences**) and the Reception is aware of any necessary requirements.
- Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
- Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.
- Deals promptly, efficiently and pleasantly with any queries.
- Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
- Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.
- Show around guests of hotel facilities
- Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
- Coordinate and handle all group requirements, activities once the group contract has been established.
- Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged and registration area assigned.
- Builds and maintains group files for arriving groups and ensures correct information is received for group profile.
- Meet and escort arriving and departing groups.
- Checks/reconciles departure for the same day
- Sending departure letters for the next day and follow up on the departure time.
- Maintain awareness of sales opportunities, maximizing revenue whenever possible and exceeding our guest expectations.
- Maintain an awareness of competitive rates and occupancy levels.
- Awareness of events and what is happening in town.
- Promotes inter-hotel sales and in-house facilities such as our restaurants and Spa.
- Establish and maintains good public relations and enhance sales for the hotel at every opportunity.
- Passing sales leads to the Sales Department and the Front Office Manager.
- Maintain regular and effective liaison between Front Office and other departments with particular emphasis on Housekeeping.
- Handling show rounds for all guests and coordinate with sales if any group requires show rounds.
- Escorting all arrivals.
- Ensure that all information on guests’ preferences is updated in their profiles.
- To comply with all Hotel policies and procedures.
- Strict Implementation of Hotel Standards at all times.

**QUALIFICATIONS**:

- Minimum 2 years as Front Desk Agent in a hotel/hospitality industry
- Good command of the English language written and spoken. Other foreign languages (spoken) an advantage.
- Good computer skills
- With pleasing personality

**BENEFITS**:Visa, Service Charge, Tips, Flight Ticket, Insurance, Career Progression, Accommodation and Duty Meals.

**Experience**:

- Front Desk Agent: 2 years (required)

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