Operations Officer

2 days ago


Dubai, United Arab Emirates Mahogany vacation homes rental LLC Full time

**Key reponsibilities**:
As an Operations Officer, you will be responsible for the following:

- Responding to customer inquiries on booking platforms, including Airbnb.
- Welcoming guests during check-in and ensuring a smooth arrival experience when necessary.
- Conducting inventory checks during check-in and check-out to ensure property readiness.
- Verifying that each property is clean, well-stocked, and prepared for new guests post-cleaning.
- Coordinating with various teams, including maintenance, cleaning, and laundry, to address any issues as they arise.
- Maintaining accurate records of guests interactions and property conditions.
- Assisting in the implementation of operational procedures to enhance guest satisfaction.

**Technical Qualifications**:

- At least 3 years of experience in the hospitality or tourism industry.
- Fluency in English, both written and spoken; additional language skills are a plus.
- A valid driver’s license.
- Proficiency in Microsoft Office, particularly Excel, will be appreciated.

**Personal Attributes**:

- Resourceful and proactive in problem-solving.
- An effective communicator with strong presentation skills.
- Detail-oriented and meticulous in their work.
- Passionate about providing excellent customer service and engaging with guests.
- Grounded and hands-on, with a willingness to work in the field.
- Patient, organized, and able to manage multiple tasks efficiently.

**Benefits**:
In return for your dedication and expertise, we offer:

- Comprehensive health insurance.
- 20 days of paid holiday leave per year.
- Opportunities for professional development and career advancement.

Pay: From AED5,000.00 per month

**Experience**:

- Hospitality industry: 3 years (preferred)

License/Certification:

- Driving license (required)

Application Deadline: 10/01/2025
Expected Start Date: 01/02/2025


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