Operations Officer
1 month ago
**Position Details**
Executive Office
Dubai Operations
University of Birmingham, Dubai campus
**Salary**: Competitive
Grade 6
No. of positions: 1
Full time
Location: Dubai, UAE
Closing date: 6th November 2024
**University of Birmingham Dubai**
Having established ourselves in Dubai International Academic City in 2018 we have now moved to our new state-of-the-art campus which opened in Sept 2021. These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region. Our campus reflects the very best of Birmingham through our presence in Dubai.
**Background**
**University of Birmingham Dubai**
This post represents an excellent opportunity to join an ambitious Top 100 world leading University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region. Our campus reflects the very best of the University of Birmingham through our presence in Dubai.
**Professional Services Ethos**
Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional. Here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome Week or Graduation.
In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager.
In order to contribute to the success of the team and the University’s vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:
- a high level of intellectual aptitude;
- strong agility and a portfolio of skills that can adapt to meet changing circumstances;
- an innovative and creative mindset; and
- both an enterprising and entrepreneurial nature to support our growth and pursuit of excellence.
**Role Summary**
The Executive and Corporate Office represent the Senior leadership of the University of Birmingham Dubai and support the delivery of central corporate services.
All members of the office work to execute the mission set out by the University’s Executive Board and Council and are required to work closely with colleagues from the Edgbaston campus to ensure that governance, policy and processes are effective and meet the needs of the wider university.
Reporting to the Executive Office Manager, the Operations Officer will lead a team with responsibility for providing operational and administrative support for a range of processes and activities across the campus. The division of responsibility between members of the team will be agreed locally and, although you will focus on Core Operations, you will work flexibly to ensure the delivery of excellent and seamless support for all operations, governance and activity.
The Operations Officer will act as the first point of contact for day-to-day queries; liaising with staff across the University, as well as external collaborators, students and visitors will be a key aspect of this role.
The role is dynamic and demanding role and will involve considerable flexibility and the ability to prioritise and deliver tasks with a high level of accuracy and precision to support Senior Leadership and our wider campus community.
**Main Duties**
Operational Delivery:
- Manage Operations Administrators within the Dubai Operations division.
- Support the delivery of effective, efficient and compliant operational and administrative support ensuring an exceptional customer experience and high level of service.
- Provide support advice and guidance on a broad range of operational functions and respond to enquiries from academic staff, students and colleagues.
- Contribute to the development, review and continuous improvement of relevant procedures, plans, policies, processes and working practices.
- Work flexibly to support colleagues and the delivery of tasks and priorities, ensuring peak periods are accommodated, and services are able to flex with changing demand.
- Provide general operational support including: raising purchase orders, maintaining records, reception cover, room and catering bookings, and updating School websites, social media, and SharePoint and PA or committee support where required.
- Contribute to the deli
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