Client Relations Officer

3 weeks ago


Dubai, United Arab Emirates IFZA Full time

**Job overview**

As a client Relations Officer you will be responsible for providing clients and professional partners with license related information, issuing quotes and providing license related documentation to clients and professional partners.

**Main responsibilities**
- Monitoring and updating the CRM system regularly when managing a portfolio of work.
- Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained.
- Fostering long lasting business relationships with clients and professional partners.
- Handling complaints and finding optimal solutions to ensure clients’ happiness and retention.

**Qualifications & experience**
- Full English Proficiency with additional spoken languages being a plus.
- Industry Knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory.

**Salary**: AED5,500.00 - AED7,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Relationship Management: 2 years (required)
- Business to Business sales: 2 years (preferred)
- Customer Service: 2 years (required)



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