CRM Technical Lead

1 month ago

Dubai, United Arab Emirates Bright Point Info Tech LLC Full time

Brightpoint Infotech is a global Microsoft Solutions Partner (Business Applications) headquartered in Fort Lauderdale, Florida, with a strong focus in North America, the Middle East & Africa and India. Our Enterprise Business Solutions & Services specialize in offering cutting-edge Digital Transformation Solutions and Services. We have a multicultural and multilingual team that brings industry-specific expertise and domain knowledge to every engagement. Brightpoint Infotech is also a Microsoft Cloud Solution Provider (CSP), Silver Data Analytics Partner, and an Independent Software Vendor (ISV).

**Job Profile**

As a Microsoft Dynamics Gold Partner, Brightpoint Infotech requires the finest of technical talents and consultants to contribute their best as we strive for excellence and contribute to sustained growth and impact in the business industry.

**Responsibilities and Duties**
- Interact with Business Analysts Clients to create technical specifications from business functional requirements.
- Manage and lead the development, configuration, testing, and maintenance of Microsoft Dynamics CRM solutions like plug-ins, workflows, entities, forms, views, etc.
- Develop and implement modern web services using service-oriented architecture, RESTful APIs, and SOAP.
- Write and execute unit tests and perform code reviews
- Implement front-end interfaces experiences with modern HTML/CSS/jQuery Angular/React.
- Work on integration projects and data migrations, including data transfers from legacy systems.
- Review improve code, performance, stability, and scalability of solutions deliverables
- Monitor and improve the technical competence of team through training development.
- Monitor development unit-testing activities and report project progress.

**Qualifications**
- Establish the company's CRM practice capabilities and further develop the practice under your leadership.
- Source new business opportunities, acquiring them and deliver on measurable targets.
- Lead the development of integrated Dynamics CRM solutions, from conceptualization, strategy, and planning through to execution for clients, with multiple touch points across new media, mobile messaging, and other new marketing avenues.
- Develop and enhance CRM reports using tools inside and outside CRM.
- Provide insights and define action plans based on data gathered.
- Interface with marketing, customer relations, research, retail, sales, and the franchise teams Requirements
- 10+ or more years in the Microsoft Dynamics CRM, D365 CRM both on-premise and cloud
- Comprehensive exposure to CRM solutions, tools, BI reporting, data analytics, and web development technologies
- 8+ years of experience with Microsoft Dynamics CRM 4.0, 2011, 2013, and 2015 in both online and on-premise configurations (CRM 2011 or higher preferred)
- 8+ years of experience in.NET/.NET Core (ASP.NET, C#, MVC, Entity Framework, Razor, LINQ, etc.)
- 8+ years of experience in design patterns like MVVM, MVC/MVP, Singleton, Observable, Decorator, Factory, Command and Composite.
- Demonstrable expertise in CRM concepts, workflows, practices, etc.
- Experience with MS SQL SSIS and SSRS, Power BI reports writing especially data schema knowledge using SQL FetchXML
- Experience in front-end technologies like HTML, CSS, jScript, JavaScript frameworks (Angular/React/Vue)
- Deep knowledge of REST API, JSON, SOAP, etc.
- Experience in iterative development methodologies like Agile
- Experience with DevOps (CI/CD, etc.)
- Microsoft CRM Certification(s) (preferred)
- Knowledge of VB.NET (preferred)
- Strong analytical skills for handling data and numbers, leading to reliable and proven decisions
- Understanding of Sales, Marketing, Functional and technical processes
- Excellent and Fluent English verbal and written communication skills

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Dynamics 365: 3 years (required)
- D365 CRM implementation: 3 years (required)

Application Deadline: 18/02/2024

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