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Zoho CRM Techno Functional Lead
3 weeks ago
Administer, configure, and customize Zoho CRM to meet business requirements.
- Develop and maintain reports and dashboards
- Collaborate with the business stakeholders to understand requirements and translate them into technical solutions.
- Integrate Zoho CRM with other systems such as corporate ERP and other business portals.
- Provide end user support, trainings, troubleshoot and resolve system issues.
- Collaborate with cross-functional teams to optimize business processes.
- Continues update of Zoho CRM with new features and enhancements.
- Lead implementation, upgrade projects and communications with internal and external stakeholders
**Technical Skills**
- In-depth knowledge of Zoho CRM, including modules like Sales, Marketing, Social, and Analytics.
- Experience with creating custom fields, modules, and workflows.
- Proficiency in building reports and dashboards using Zoho Analytics or other reporting tools.
- Knowledge of Zoho Creator
- Experience in managing user roles and permissions.
- Understanding of integration concepts, APIs, and experience with Zoho integrations.
- Strong problem-solving and analytical skills.
**Additional Requirements**
- Bachelor’s degree in computer science or a related field.
- 6+ years in Zoho CRM
- Prior experience in a real estate is a plus.
- Excellent communication, presentation, and interpersonal skills
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