Loss Prevention and Protocol Supervisor

3 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23011005

**Job Category** Loss Prevention & Security

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

The mandatory in this position is responsible for supporting the Assistant Loss Prevention Manager for implementing, overseeing and monitoring all security matters and the enforcement of security policies and regulation for the protection of guests, employees, properties and classified information and from injury, damage, loss and theft.

**SCOPE** **/ BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - N/A
- Titles of Direct Reports - N/A

**CANDIDATE** **PROFILE**

**Experience**:

- 3-4 years of experience with hospitality security, Police or military

Skills and Knowledge
- Computer skills
- English Language
- Leader shift
- Well fit

Education or Certification
- High school or equivalent
- Dubai Police Security Officer/ Supervisor Certificate (DPS)

**SPECIFIC** **DUTIES**
- The_ _following_ _are _specific_ responsibilities _and_ _contributions_ _critical_ _to_ the successful _performance_ _of_ the _position_
- Patrol all areas of the property; secure rooms; assist guests with room access.
- Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.
- Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations.
- Respond to accidents, contact EMS or administer first aid/CPR as required
- Gather information and complete reports
- Conduct safety briefing
- Maintain confidentiality of reports/documents, release information to authorized individuals.
- Proper documentation of all accidents, incidents, Marriott Threat condition, ISRA, SSA Files at LP office. and follow up accordingly
- Be well versed and knowledgeable of JWMM Fire and Evacuation procedures as well as health and safety requirements in the Workplace.

JW Marriott Marquis Hotel Dubai Hotel

Marriott Confidential and Proprietary Information
- Defuse disturbances in accordance with company policies and procedures.
- Resolve safety hazard situations.
- Liaise with Local Authorities
- Handle all interruptions and complaints
- Escort unwelcome persons from the property.
- Ensure compliance with alcoholic beverage control laws.
- Call for assistance using proper code responses.
- Provide proper paperwork to employees.
- Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

**OTHER**

Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication
- Answer telephones using appropriat

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