Loss Prevention Manager

2 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23024582

**Job Category** Loss Prevention & Security

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

The incumbent in this position is responsible for supporting the Director of Loss Prevention and Protocol, by maintaining a constant physical presence in public areas and conducting security patrols. This position is to support late night and early morning operations and is primarily positioned in public areas such as main lobby, outside bars and restaurants and valet parking areas. This is a mobile position which consists of conducting security inspections, coordinates VIP arrivals and departures, and maintains a close relationship with CID, DTCM, Local Police and other official authorities. This position will also support departments that need assistance throughout the evening i.e. Front Office and Hotel Protocol Team.

**SCOPE / BUSINESS CONTEXT**
- This is a **Managerial** position.
- Number of Direct Reports - 06
- Titles of Direct Reports -LP & Protocol Manager, Ass. Protocol & LP Manager, Protocol & LP Supervisor, LP Officer, LP Shift leader, LP Supervisor

**CANDIDATE PROFILE**

**Experience**:

- **3-4 years of experience with Dubai Police, CID, and other local authorities**

**Skills and Knowledge**
- Computer skills
- Arabic Language **(REQUIRED)**:

- English Language
- Leadership
- Well fit
- Ability to work throughout late night/early morning hotel operations

**Education or Certification**
- **High school or** equivalent**:

- **Dubai Police Security Officer/ Supervisor Certificate (DPS)**

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_

**Safety and Security**
- Assists the Director of Loss Prevention in administering fire prevention programs and emergency preparedness.
- Taking care of all Audits such as ( ISRA, Thread Condition, Security and Safety and ISO.. etc )
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Managing Security and Safety committee and Fire Drill preparation.
- Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Follow Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the wellbeing of guests and employees.
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid program for guests and employees.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Attend ESS, GSS, 10 days forecast and Pre Con meeting if needed.
- Be responsible of all the Hiring Process of LP Team.
- Looking after the LPP, Job chat and Associate Probation reviews.

**Policies and Procedures**
- Protect the privacy and security

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