Vp - Pre Charge Off Collections Manager
3 days ago
**VP - Pre Charge Off Collections Manager**
The Pre Charge Off Collections Manager assists the UAE Collections Head to manage the overall UAE Pre Charge off Collections portfolio, including agency management to achieve best-in-class statuses for UAE in terms of productivity, efficiency and financial performances. He/she accomplishes results through the management of professional team(s) and set standards around which others will operate. He/she also requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.
**Job Background/context**:
Achieve best-in-class statuses for UAE in terms of productivity, efficiency and financial performances.
- Ongoing coaching and development for all supervisors and collections agents.
- Liaise with other Collections managers/ team leaders to identify relevant training needs (with a focus on soft-skill training).
- Ensure unit adherence to all controls, policies, processes and regulatory guidelines
- Placing customers’ interests first with client obsession mindset
**Key Responsibilities**:
- Provide ongoing and constructive inputs to formulate new strategies or improve portfolio performances
- Manages the pre charge off internal and outsourced portfolios and achieve flow rates and Net Credit Loss Plan in accordance to existing organizational policies, as well as regulatory guidelines.
- on upcoming new strategies
- Ongoing coaching and development for staff
- Liaise with other Collections managers/ team leaders to identify relevant training needs
- Ensure unit adherence to all controls, policies, processes and regulatory guidelines
- Manages complex and variable issues with significant departmental impact, and shares responsibility for budget management and accountable for resource planning.
**Competencies**:
- Results oriented, assertive, innovative, resourceful and attentive to details
- Ability to work in fast-paced environments, multitask and react in short timeframes
Creative approach while dealing with ambiguity with the ability to anticipate challenges and develop innovative solutions.
**Knowledge/Experience**:
- 10+ years experience in Collections
- Familiarity with Collections systems (eg: CACS/dialer/TRIAD) and processes
- Advanced knowledge of pre (and preferably also post) charge off Collections
- Previously managed a team of experienced managers
- Ability to think out of box
- **Job Family Group**:
Risk Management
- **Job Family**:
Business Risk & Controls
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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