Business Support Group Controller

3 days ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: Control implementation of Information Systems projects in various business units of Flight Operations including Network and Logistics (NC&L)/Engineering and Maintenance. Provide and manage IT and external vendor support to end users based on performance guarantees for supporting fleet operations. Job Accountabilities - Prepare the Acceptance Test Pack for each new function, each module and for the complete system in association with the various functional areas within EK Flight Operations/Engineering/ Network Operation. Ensure prototype as well as comprehensive acceptance testing to ensure that new systems are rigorously tested against various conditions. - Job holder will be responsible to co-ordinate between different sections of EK Flight Operations/Engineering/ Network Operations, IT and other involved departments to resolve system related issues and ensure smooth and co-ordinated programs or technical systems related projects. - Flight Operations Business Systems /IT Controller will be responsible for monitoring the progress of on-going Flight Operations/ Network Operations /Engineering & Maintenance systems running projects. Reports problems requiring strategic decisions for management support and resolves issues of technical and operational nature. - Assume ownership and responsibility of scope and completeness of functional definition in their respective area of business support. - Provide guidance to core project team, working group on acceptance of deployed software. - Ensure team members are able to make necessary time available, the commitment and time allocation should be endorsed through line management. - Job holder will consult business managers (working groups) to establish required business parameters, workflow, roles and responsibilities and get their approval. - Record and maintain respective logs for additional developments, software or procedural error fixing and submit to core groups for approval and action.



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