Supervisor-reservations
5 days ago
**职位编号** 22125682
**工作类别** Reservations
**地点** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**职位概述**
监督客房保留、预订和团体市场行情的准确性。向新员工传达公司价值观和/或文化。审查并实施新的预订程序。处理通过电话、传真或邮件收到的所有预订请求、更改和取消。识别客人的预订需求并确定适当的房型。核实房型的空房情况和房费。向来访者解释担保、优惠价格和取消政策。回应并记录特别要求。回答关于酒店设施/服务和客房住宿的问题。
遵循销售技巧并实现收入最大化。在预订系统中输入和查看数据。回应满足客房需求所面临的任何挑战。根据会计政策设置适当的计费账务。排除、解决和记录客人的问题和疑虑,或上报/提请适当的个人。协助管理层培训、安排、疏导、激励和指导员工;树立榜样,并担当公平对待之承诺/门户开放政策流程的第一联络人。
遵守公司的所有政策和程序;确保制服和个人仪表整洁而专业;维护专有信息的机密性;保护公司资产。根据公司的标准,欢迎和答谢所有客人;预期并满足客人的服务需求;感谢客人的真诚赞赏。使用清晰专业的语言与他人交谈;准确完整地编写和审核书面文件;采用适当的礼仪接听电话。与他人建立和保持积极的工作关系。遵守质量保证预期和标准。阅读和目测验证各种格式的信息。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_
W 酒店拥有打破奢华常规的大胆色彩,颠覆了奢华酒店的传统概念。我们不现实的态度和好高骛远重新定义了现代奢华旅行的狂欢。我们的客人渴望不太平凡的生活,驱使他们要求更多,体验所有,然后重复。
我们分享客人的热情,让内部人员了解新鲜事物和未来事件。我们的字典中没有“中庸”二字;我们知道,对生活的渴望只会需求更多,而不是更少。W 酒店的客人沉浸其中,每天都重复着一句口头禅:Detox.Retox.Repeat.如果您已准备营造能吸引世界各地日常不速之客的、充满活力的 W 酒店场景,我们诚邀您与 W 酒店携手谱写未来的职业生涯。
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