Reservation Supervisor

5 days ago


Dubai, United Arab Emirates Emirates Grand Hospitality Full time

**Reservations Supervisor**

**Summary Description**:
To assist the Reservations Manager in the supervision of all activities pertaining to Reservations Department in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profits.

**A)** **Responsibilities and Duties**:

- To review task process and staff productivity to ensure that work standards are consistently met.
- To ensure that all office correspondence are filed properly.
- To guide and supervise reservations agents in the daily tasks to ensure a consistently high quality of work.
- To handle special projects delegated by the Reservations Manager and Assistant Reservations Manager.
- T o provide hands-on training for staff on a continuous basis.
- To assist in implementing reservation procedures and measuring performance against results.
- To coordinate reservation requirements and handle inter-department communications.
- Maintain good relations with corporate accounts, travel agencies, airline and other booking sources.
- To implement inventory control and selling strategies as dictated by the Revenue Manager.
- To alert Revenue Manager sudden fluctuation in occupancy level.
- To closely monitor tight dates and give recommendations to Revenue Manager on yield opportunities.
- Handling group request e.g rooming list, payment etc.

**Job Types**: Full-time, Permanent



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