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Technical Training Consultant

1 month ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**

We are seeking a highly capable and motivated **Technical Training Consultant** for our Automotive division to play an active part in a team of dedicated trainers in developing competent productive associates by way of assessments, on the job development activities and coaching, supported with engaging training programs as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards. The role will cover training needs analysis, design, development, planning, curriculum design and implementation of technical training programs utilizing a blended learning approach, including impact measurement. Activities will include, Digital Material development, Video Recording, Face to Face Training Delivery assessments and on-site support and coaching.

**What you will do**
- Ensure all training material is up to date and in line with modern repair methods and technology
- Responsible for delivering and supporting all components of associate progress through to certification
- Arranging and conducting competency testing and assessments
- Developing and updating training programmes and material
- Reporting learner attendance, results, and any issues, with emphasis on protecting learner & customer data
- Actively promote equal opportunities and diversity in accordance to company policy avoiding discrimination
- Facilitate training needs analysis of retail market, advise according to market trends and distributor guidelines
- Ensure compliance with management activities through one on ones and monitoring of daily distributor activities
- Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required
- Participate and execute adherence to company and distributor policy and procedure compliance
- Ensure the successful implementation of distributor technical training, fix it right activities, value chain and distributor fundamentals training activities
- Monitor, review and implement occupational health and safety, operational standards, technical support training activities
- Conduct on-going dealer visits to identify individual training requirements, network support and complete post course follow up evaluations
- Support all branches with training in relation to technical support in terms of campaigns, service schedules and equipment audits
- Support new model launch activities and external company training by way of material development with the support of the technical training team subsequent delivery

**Required Skills to be successful**
- Ability to train and coach, build relationships and utilize skills appropriately
- Ability to provide outstanding customer service
- Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment
- Ability to maintain strong, accurate administration skills
- Ability to communicate in a clear, concise manner and listen attentively to understand and then be understood
- PC Literate, proficient in Microsoft Office programs and video authoring and editing software
- Ability to develop tailored training materials to suit the local market

**What equips you for the role**
- High level of proficiency in both written and Spoken English, (additional languages advantageous)
- High level of proficiency with digital learning platforms & material / video editing software
- Driving License
- Technical area applicable to the technical discipline (Passenger Cars)
- Adult learning or training and assessment certificate or equivalent
- Min of 2 years of Technical Training or Coaching role
- Min of 5 years of Automotive Industry Experience
- Proficient to Master Technician Level or industry equivalent
- Customer Facing Role Experience Advantage
- Assessment qualification Advantage
- Ability to demonstrate modern vehicle diagnostic and repair methods?

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