Tiktok Live Vip Spender Ops Manager-dubai

7 months ago

Dubai, United Arab Emirates TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video with millions of loyal users globally. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, Tokyo and Sydney.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The LIVE Operations team is obsessed with everything to do with TikTok LIVE. From content strategy, monetization, gifting, LIVE features, data analysis, creating campaigns and ensuring a fun and safe space for all of our LIVE users.

**Responsibilities**:
Build and maintain long-term relationships with SVIP spender and management:
1. Responsible for VIP spenders onboarding and management and building good relationships with VIP users, ensure the retention rate of spenders, and improve the trust and satisfaction of the platform.
2. User analysis and understanding, based on user analysis and user gifting motivations and growth paths, better propose VIP service strategies.
3. Daily SVIP operations, provide help, support, and communication to our VIP users, and weekly/monthly/dimension spender data analysis.
4. Cooperate with the XFN teams to brainstorm and design spender activities and coordinate platform resources to achieve business goals.
5. Based on the MENA region and the live industry itself, provide strategic thinking and methodological suggestions for TikTok MENA live creator operations.

**Qualifications**:

- Bachelor's degree or above.
- Fluent in English and Arabic.
- A minimum of 3-years' experience in Partnership, Marketing, and Relationship Management roles within the internet, social network, gaming, mobile entertainment, technology, and media and entertainment industries (Preferred Industries).

**Preferred Qualifications**:

- Deep passion for TikTok, mobile entertainment, social media, and popular culture.
- Experience in local livestreaming industry and understanding of latest livestreaming trends.
- Team management, bank or hotel VIP work experience better
- Proven strong interpersonal relationship skills.
- Excellent business acumen in emerging technology. Strong analytical skills with data-driven decision making capabilities.
- Excellent written, verbal, and professional communication skills.
- Self-starter and able to manage multiple sensitive and high profile initiatives simultaneously.

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