Branch Supervisor
3 weeks ago
**Job Summary**:
**Key Responsibilities**:
- **Restaurant Operations Management**:
- Oversee day-to-day operations to ensure smooth and efficient restaurant service.
- Maintain the highest standards of food quality, cleanliness, and safety.
- Ensure compliance with health, safety, and sanitation regulations.
- Manage inventory, ordering supplies, and keeping track of stock levels.
- Monitor and ensure the restaurant is fully staffed during peak hours.
- **Team Leadership & Staff Supervision**:
- Lead, motivate, and supervise the restaurant team, including servers, kitchen staff, and cleaners.
- Provide continuous training and development to enhance staff skills and performance.
- Organize staff schedules and manage time-off requests.
- Address employee concerns, resolve conflicts, and ensure a positive work environment.
- **Customer Service Excellence**:
- Ensure a high level of customer satisfaction by addressing guest concerns and feedback in a timely manner.
- Monitor guest experiences and provide solutions to any service issues that arise.
- Promote a welcoming atmosphere by maintaining customer-focused service standards.
- Encourage repeat business and referrals through exceptional guest interactions.
- **Sales & Financial Management**:
- Assist in achieving monthly and annual revenue targets for the branch.
- Monitor restaurant sales, expenses, and profitability to ensure budget compliance.
- Upsell menu items and ensure that the staff is trained to do the same.
- Track and manage daily cash handling procedures, including processing payments and issuing receipts.
- **Quality Control & Standards Compliance**:
- Maintain and enforce MADO’s standard operating procedures (SOPs) for service and food preparation.
- Ensure the consistency and quality of Turkish cuisine offerings by monitoring kitchen output.
- Conduct regular inspections of dining areas, kitchens, and restrooms to ensure cleanliness and orderliness.
- **Health & Safety Protocols**:
- Ensure strict adherence to food safety standards and sanitation practices.
- Conduct regular safety checks and ensure the team is trained on emergency protocols.
- **Administrative Tasks**:
- Prepare and submit daily/weekly reports on restaurant operations, sales, inventory, and staff performance.
- Maintain accurate records of food and beverage orders, customer preferences, and special requests.
- Manage reservations and guest seating arrangements for optimal service delivery.
- **Collaboration with Management**:
- Assist the Branch Manager in planning and executing promotions, events, and special menus.
- Communicate operational issues, staff performance, and customer feedback to senior management.
**Qualifications**:
- Proven experience as a restaurant supervisor, manager, or in a similar leadership role in the hospitality industry.
- In-depth knowledge of Turkish cuisine and cultural dining practices is preferred.
- Excellent leadership, organizational, and communication skills.
- Strong customer service orientation with the ability to resolve conflicts professionally.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficient in using restaurant management software and POS systems.
- Familiarity with food safety regulations and best practices.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent required; Bachelor’s degree in Hospitality, Business, or related field preferred.
**Working Conditions**:
- Full-time position with flexibility for evening, weekend, and holiday shifts.
- Work in a fast-paced, customer-focused restaurant environment.
- Ability to work under pressure during busy times.
**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months
Pay: AED4,500.00 - AED5,500.00 per month
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