Menat Bdi Service and Repair Manager

3 weeks ago


Dubai, United Arab Emirates BD Full time

**Job Description Summary**:
**Be part of something bigger**

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues

This position is a focal point for service and repair activities for BDI product, responding directly to customers and coordinating an appropriate service response. The position works within the Global Service and Repair framework while providing region-specific solutions. The position will regularly liaise with cross functional departments including Finance, Quality, Operations, Commercial, Purchasing and Regulatory both locally and globally.

**Other Key Responsibilities:

- **
- Manage all service-related activities such as work orders management, field service support, and service contract management via BDI’s designated service management system
- Accurately process service requests including initial assessment of a potential product complaint
- Update customer information and product data as required
- Provide timely and accurate information to customers regarding the status of their product and/or product information requests
- Communicate any issues related to billing or payment issues to S&R Leadership
- Support lifecycle initiatives, recalls, and field actions
- Assist S&R Leadership in compiling service metrics for designated service teams
- Provide cost estimates to customers for billable service activities
- As necessary, assist local customers, distributors, and contract service providers with parts orders by coordinating with local and regional Supply Chain and Purchasing staff
- Assist the S&R Leadership team in scheduling technical training session
- Delivers Technical Training
- Support capital equipment tenders as necessary
- Support local programs related customer loyalty surveys
- Other duties may be assigned according to the needs of the business

**About You:

- **
- Two (2) to five (5) years of experience in customer service or related roles & direct role in training or delivering technical service.
- Four-year university degree is preferred electrical, mechanical, or biomedical
- Proficient in the use of a personal computer with advance level of keyboarding skills, MS Excel, MS Word, and MS PowerPoint
- Team oriented, out-going, with effective communication and interpersonal skills
- Strong problem-solving skills
- Ability to manage and prioritize multiple deliverables under tight deadlines
- Ability to work in a matrix organization
- Fluent English (reading, writing, verbal)
- Ability and willingness to undertake regular travel at estimated percentage of 35

**Why join us?**

A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates. Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

**Primary Work Location**:
ARE Dubai - Middle East


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