Customer Service Advisor

2 weeks ago

Dubai, United Arab Emirates GME24 AUTO REPAIR Full time

**MUST BE **A **FEMALE AUTOMOTIVE GARAGE EXPERIENCE CANDIDATE.**
- Advises customers on necessary maintenance services and identifies mechanical problems through questioning or inspection.
- Consults with customers on inspection results, recommend corrective procedures and prepares work orders for repairs.
- Prepares repair orders with time, cost, and labor estimates, including a brief description of the concern for technicians.
- Explains repair work and charges to customers, schedules appointments, and handles complaints.
- Obtains customer and vehicle data, test drives vehicles as needed, and refers to service history for additional services.
- Provides accurate cost estimates for labor and parts, establishes promised time and obtains customer signatures on repair orders.
- Notifies dispatchers of incoming work, checks repair progress, and contacts customers for authorization on additional repairs.
- Implements service marketing programs and reviews repair orders to ensure completion and authorization.
- Parks vehicles in assigned areas, maintains service forms and pricing guides, and implements quality control processes.
- Maintains high customer satisfaction and handles telephone inquiries regarding appointments and work in progress.
- Inspects vehicles for body work and informs customers if needed

**Requirements**:

- Bachelor’s Degree or its equivalent, qualification certificate, and other automotive training & sales certificates
- Proven work experience in the automotive industry (UAE).
- Advanced knowledge of modern vehicle variants and models.
- Complex problem-solving skills.
- Ability to operate diagnostic equipment.
- Good communication skills.
- Ability to work in a fast paced working environment.

**Salary**: AED3,500.00 - AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service (preferred)

**Language**:

- English ,Arabic (preferred)

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