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Cluster Revenue Analyst

7 months ago

Dubai, United Arab Emirates AccorHotel Full time

**Company Description** "Why work for Accor?"**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**We are Heartists®**

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

**Life in Movenpick**

The Place to Savour Life
- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them
- and good for the world.
**Job Description** The Role**

**Reservations Responsibilities**:

- To supervise & manage Reservations operations and coordinates its activities with the other departments.
- To ensure a continuously high quality of reservations delivery to the clients and to manage and motivate the reservation team.
- To be entrepreneurial and to think beyond the boundaries is expected.
- To provide service that is sincere, warm and enthusiastic, ensure residents’ satisfaction.

**Revenue Management responsibilities**:

- To monitor potential highs and lows period in the business.
- To support and implement appropriate sales actions after revenue strategy meetings every week with commercial team.
- To analyze market segmentations daily and monthly basis to evaluate the online and offline sales opportunities.
- To update sales and front office teams about hotel demand calendar throughout the year according to the city demand.
- To maximize hotel yield by upselling and suggestive selling in line with hotel strategy.
- To be aware of the Hotel occupancy and average room rate daily, month to-date and performance against budget requirements.

**Key Deliverables and Responsibilities**:
**Planning & Organizing**:
Maintains effective guest relations to ensure repeat business, and works closely with the other departments of the hotel specially the Front Office and the sales department.

**Operations**:

- Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
- Contribute to the design of the hotel’s business strategy and daily / monthly revenue targets.
- Monitor online channel representation (GDS, CRO, web, 3rd parties etc.)
- Ensure daily reservations duties, including pick-ups, travel agent commissions and responses to clients for enquiries.
- Complete the Rate Shopping Report on a daily basis.
- Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
- Perform daily arrival check to avoid no-shows and rebates and inconveniences at guest check-in.
- Knows the required operation procedures of opera (or any other system in use) and maintains an awareness of guest, Corporate, Travel Agencies, and Group profile through system.
- Ensures all administration procedures are maintained to hotel and company standards.
- Answers all incoming calls to reservations as per company standards.
- Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
- Anticipates clients’ needs and assist guests in any further requests.
- Attends training sessions when required and operates in line with the training and information received.
- Ensure to distribute and prioritize the booking requests to the team.
- Supervise and develop the Reservations Agents.
- Ensures all reservations and requests are confirmed correctly and within 24 hours and upon request according to the quality standards.
- Understands the cancellation and no show policy action and follows the guarantee procedure.
- Has a thorough knowledge of current rates and promotions. Promotes up-sells and cross sells at all times. Identifies and communicates sales leads to the Sales team
- Understands the Hotel’s Credit Policy and is applied.
- Ensure proper shift hand over and daily reports are completed accurately
- Ensure that CRS booking delivery is checked from time to time and properly entered into PMS
- Ensure that all special rates, complimentary booking, and upgrades approved by the authorized persons.
- Have complete knowledge of the FIT rate structure.
- Assist in training the Reservations team in up selling, reservation skills and systems.
- To have a complete understanding of and to adhere to Accor poli