Deputy Manager- Dubai Mall

4 weeks ago


Dubai, United Arab Emirates Four Seasons Recruitment Full time

**Salary**:
£64k per year + Bonus

Job type

Permanent

**Location**:
International

Sector:
Retail

Reference:
GW080181

I am partnering a beautiful, iconic, WORLD FAMOUS jewellery business on a Deputy Manager position for their store in the INCREDIBLE Dubai Mall.

**Mission**:
Efficiently assist the Boutique Manager to develop and optimize the boutique's performance and profitability through:
1. Business Development

2. Team Motivation

3. Boutique Operations Excellence

4. Clienteling

Act as an Ambassador of the Maison inside and outside the boutique: naturally embodies the brand.

**Main responsibilities**:
**BUSINESS DEVELOPMENT**
- Drives own sales target
- Proactive sales inside and outside the boutique
- Have knowledge/curiosity of the market and the competition
- Supports in identifying stock opportunities, trends and elaborate action plan
- Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

**TEAM**
- Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
- Daily briefing
- Follow ups on team's KPIS

**OPERATIONS**
- Organize and implement store rotations, shifts and holidays
- Leads and organizes the inventories in liaison with support function teams
- Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
- Supervises performance
- Coordinates daily customer service operations
- Ensure the coordination with Mall in regards to mall and police permits
- Supports in identifying stock opportunities and trends
- Make sure all employees adhere to company's policies and guidelines

**CLIENTELING**
- To deliver excellent client experience
- To elevate clients' experience within the store
- To share and gather ideas on clienteling activities
- Establish and develop relationship with existing clients and engage new customers to the brand
- Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
- Address client concerns/disputes/complains assuring the client satisfaction is restored

**Profile**:

- Knowledge of Luxury business
- Selling Skills
- Coaching Skills
- Conversation Capability
- Store procedures and process
- CRM techniques and tools
- Customer focus
- Proactive selling
- Initiative
- Negotiation
- Business awareness
- Role competencies

**Package**:

- Salary up to 25,000 AED per month TAX FREE. Annual salary equates too £64,000
- Competitive individual and team commission
- Re-location package if needed
- Private Health care


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