Debt Collection Executive
1 month ago
Key Responsibilities
- Portfolio Management: Oversee a portfolio of delinquent accounts, prioritize recovery efforts, and ensure efficient debt resolution.
- Negotiation & Settlement: Develop payment plans, settlements, and resolutions aligned with company policies and clients’ financial capacities.
- Recordkeeping & Documentation: Accurately document all collection activities and interactions in the CRM system.
- Compliance: Ensure all debt collection activities comply with applicable laws and regulations, including confidentiality and data protection standards.
- Reporting & Analysis: Prepare regular reports on collection progress, recovery rates, and any potential challenges, presenting them to management.
- Cross-Department Collaboration: Work closely with the sales, finance, and legal teams to address disputes, resolve account issues, and facilitate the recovery process.
**Qualifications**:
- Education: Bachelor’s degree in finance, Business Administration, Commerce, or a related field.
- Experience:
- Minimum of 2-3 years of experience as a Debt Collection Executive or in a similar role.
- Skills:
- Strong negotiation, influencing, and communication abilities.
- Proficiency in collections software and CRM systems.
- Excellent problem-solving skills and attention to detail.
- Capability to maintain professionalism and handle challenging conversations.
- Additional Skills:
- Proficiency in MS Office.
- Ability to meet tight deadlines and work within target-driven environments.
- Politeness, persistence, and confidence when dealing with debtors.
Pay: Up to AED4,000.00 per month
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