Rooms Controller

4 days ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 22145423

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations.

**SCOPE / BUSINESS CONTEXT**

Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports -0
- Titles of Direct Reports -n/a

**CANDIDATE PROFILE**

**Experience**:
Ideally will have experience in a similar supervisory position within front office department.

Skills and Knowledge
- Strong Communication skills (verbal, listening, writing)
- Innovative
- Pro-active and reliable
- Able to work alone and within a team
- Problem Solving and Complain Handling
- Leadership
- Multi-Tasking
- Strong organizational and time management skills
- OPERA, MARSHA, IMS, GXP, Microsoft Office and other operating systems

Education or Certification
- Good level of English essential

SPECIFIC DUTIES
_The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Be familiar with Hotel services, operational hours and ongoing promotions.
- Have a thorough knowledge of JW Marriott Marquis Hotel product and services.
- Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
- Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.
- Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
- Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.
- Ensure Contingency Reports are regularly printed and filed accordingly.
- Pre Block VIP and Marriott Elite members’ arrivals taking into account any special requirements.
- Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.
- Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
- Follow MRT program with housekeeping department.
- Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.
- Supervise and arrange all “long stay guest” reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.
- Have thorough knowledge of Cashing up procedure.
- Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
- Be in charge of virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
- Supervise accurate and thorough Bucket Check.
- Encourage all associates to keep working areas clean and tidy
- Have a thorough knowledge of OPERA, MARSHA, IMS and other front office related operational software.
- Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations
- Participate in the training and development of Front Office Associates and provide training to associates when necessary Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
- Support and practice Empowerment within the Front Office
- Understand all front office sections and their operational requirements.
- Be able to work shifts around the business needs to assist all front office sections.
- Be reliever for the night supervisor when needed.
- Be able to identify and resolve Guests problems and feedback up to the guest satisfaction
- Have a thorough knowledge of all Emergency Procedures
- Supervise guest registration and all re

  • Rooms Controller

    1 day ago

    Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

    POSITION PURPOSE - To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay. - To ensure rooms inventory is balanced and matched with Marriott Marsha system. - Ensure all FO KPIs goals are all in control and achieved. - To fulfill Marriott loyalty program requirements and...

  • Rooms Controller

    7 months ago

    Dubai, United Arab Emirates SIRO One Za'abeel Full time

    **Rooms Controller** (11465) **SIRO One Za’abeel **is more than a hotel - it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality - through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to...

  • Rooms Controller

    7 months ago

    Dubai, United Arab Emirates Sofitel Dubai The Palm Full time

    Company Description Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical...

  • Control Room Operator

    1 week ago

    Dubai, United Arab Emirates AS UNIQUE HUMAN RESOURCES CONSULTANT Full time

    1. Analyst completes inspections of all heys issuance and plan security for special and high risk events. 2. Prevent losses and damage by reporting, informing violators of policy and procedure; restraining trespassers. 3. To operate, monitor, evaluate and maintain CCTV systems. 4. To operate and respond to all aspects of Control Room...

  • Rooms Division Controller

    13 minutes ago

    Dubai, United Arab Emirates MOVENPICK Full time

    **Rooms Controller** As a Rooms controller, your main duty is to support the front office operation on planning the pre arrival of the guests. Rooms Controller has a friendly and outgoing personality, and is genuinely interested in meeting and serving guests and supporting the team. **What is in it for you**: - Employee benefit card offering discounted...

  • Bms - Control Room Operators

    1 week ago

    Dubai, United Arab Emirates AS UNIQUE HUMAN RESOURCES CONSULTANT Full time

    3 years Diploma in Electrical / Electronics / Mechanical and Industrial Training Certificate in Electrical / Electronics / Mechanical The BMS operator should have minimum 5 years of experience in BMS Control room operations. The operator shall able to monitor, operate, control, different type of BMS systems Such as, Honey well systems, Siemens systems,...

  • Control Room Employee

    2 days ago

    Dubai, United Arab Emirates ZC Consultant Full time

    **Control Room Employee**: **_Job Description:_**: - He will be in charge of carrying out the reaction and timely follow-up in the event of an emergency, attention to alarms, incidents or risk situations that affect the integrity of the company’s collaborators through monitoring of the video surveillance center._ **_ Job Requirements:_**: - _Completed...

  • Control Room Operator

    3 days ago

    Dubai, United Arab Emirates Dreams Global HR Consultancy (FZE) Full time

    1. Analyst completes inspections of all heys issuance and plan security for special and high risk events. 2. Prevent losses and damage by reporting, informing violators of policy and procedure; restraining trespassers. 3. To operate, monitor, evaluate and maintain CCTV systems. 4. To operate and respond to all aspects of Control Room Operation Higher...

  • Rooms Controller

    7 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22144246 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and...

  • Rooms Controller

    5 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22126586 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and...

  • Rooms Controller

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23114264 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room...

  • Rooms Controller

    1 week ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23038008 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest...

  • Rooms Controller

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24013710 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Mina Seyahi Beach Resort & Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest...

  • Rooms Controller

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24013055 **Job Category** Rooms & Guest Services Operations **Location** Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Rooms Controller

    5 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24144749 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever...

  • Rooms Controller

    15 minutes ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23009083 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and...

  • Rooms Controller

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24071478 **Job Category** Rooms & Guest Services Operations **Location** Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Controller-rooms

    6 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24079022 **Job Category** Rooms & Guest Services Operations **Location** Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever...

  • Rooms Controller

    4 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22126965 **Job Category** Rooms & Guest Services Operations **Location** Dubai Marriott Harbour Hotel & Suites, King Salman Bin Abdulaziz Al Saud Street Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign...

  • Rooms Controller

    7 months ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24086807 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Mina Seyahi Beach Resort & Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest...