Rooms Controller

1 day ago

Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

POSITION PURPOSE
- To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay.
- To ensure rooms inventory is balanced and matched with Marriott Marsha system.
- Ensure all FO KPIs goals are all in control and achieved.
- To fulfill Marriott loyalty program requirements and audits.

ESSENTIAL FUNCTIONS

Rooms Controller
- Take handover of the next day arrivals from the reservations team.
- Take handover of all groups’ arrival next day and ensure payment is made, comments are well updated and routing is correctly made to the PM.
- Coordinate with group coordinator and assign groups rooms, and finally handover to FO to prepare for pre-registration procedures.
- Follow and coordinate with HSK Queue Rooms.
- Review the room inventory with Revenue and Reservations team and streamline if necessary, handle room type overbooking.
- Review and Manage Guest room inventory for same day reservations sales to maximize yield and occupancy.
- Act as the main point of control for saleable rooms in conjunction with revenue, front office, and Housekeeping and Engineering teams.
- Balance rooms inventory as per Marriott guidelines.
- 3 days in advance and daily allocate VIPs, groups, and other special reservation.
- Profile Management weekly audit in Opera and handover audit reports to FOM and EAM.
- Responsible for setting and achieving the daily Upselling and enrollments goals by Identifying opportunities for the team and placing alerts on potential arrivals for Loyalty program Enrolments and/or TSA upselling.
- Conduct Briefings where FO, revenue, reservation, groups issues are discussed and daily goals achievements are checked.
- Understand the room’s revenue selling/ rates strategy from Revenue team and ensure FO team full compliance to the set strategy. At least 1 to 2 years experience working as rooms controller
- Must be able to speak, write and converse freely in English.
- Preferable to able to Write and converse freely in the language spoken in the area.
- Preferable to be able to speak in one additional language other than the first two.
- Must be proactive.
- Must have computer skills.
- Must have opera knowledge

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