Supervisor - Cloud Kitchen
4 months ago
**Cloud Kitchen Supervisor**
**Location**: Dubai, UAE
**Company**: Sweet Dee’s Jerk
**Position Type**: Full-Time
**About Us**: Join Sweet Dee’s Jerk, a UK based Caribbean inspired brand in the quick-service restaurant (QSR) industry, known for our innovative approach to delivering delicious meals efficiently. Our cloud kitchens are at the heart of our delivery operations, ensuring that our customers enjoy the same great taste whether they dine in or order online.
**Key Responsibilities**:
**Operational Management**:
- Oversee daily kitchen operations to ensure smooth and efficient workflow.
- Manage food preparation, cooking, and packaging processes to meet quality and time standards.
- Ensure compliance with health and safety regulations, including hygiene and sanitation standards
- **Team Leadership**:
- Supervise and motivate kitchen staff, including cooks, packers, and delivery personnel.
- Conduct training sessions for new employees and ongoing training for existing staff.
- Create and maintain staff schedules, ensuring adequate coverage for peak times.
- **Quality Control**:
- Implement and monitor quality control procedures to maintain product consistency.
- Conduct regular inspections of kitchen equipment and inventory to ensure proper maintenance and stock levels.
- Address and resolve any issues related to food quality or customer complaints promptly.
- **Inventory Management**:
- Monitor inventory levels and coordinate with suppliers for timely replenishment.
- Maintain accurate records of stock, usage, and wastage.
- Implement cost-control measures to minimize waste and maximize profitability.
- **Customer Service**:
- Ensure orders are prepared and delivered accurately and on time.
- Handle customer inquiries and complaints with professionalism and efficiency.
- Collaborate with the customer service team to improve the overall customer experience.
- **Reporting and Analysis**:
- Prepare and analyse daily, weekly, and monthly operational reports.
- Identify areas for improvement and implement action plans to enhance efficiency and productivity.
- Report to the Kitchen Operations Manager on performance metrics and any issues.
**Qualifications**:
- PIC Level 3 professional certifcate
- Fluent English speaking
- High school diploma or G.E.D. equivalent.
- Proven experience in a supervisory role within the food service industry, preferably in a cloud kitchen or QSR environment.
- Strong knowledge of kitchen operations, food safety standards, and health regulations.
- Excellent leadership and team management skills.
- Exceptional organisational and multitasking abilities.
- Strong problem-solving skills and attention to detail.
- Proficient in using kitchen management software and inventory systems.
- Excellent communication and customer service skills.
- Ability to work flexible hours, including evenings and weekends.
**Benefits**:
- Competitive salary and performance-based bonuses.
- Paid time off and holiday pay.
- Opportunities for career advancement within the company.
**Job Types**: Full-time, Permanent
Pay: AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- management: 2 years (required)
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