Outlet Supervisor

4 weeks ago

Ras alKhaimah, United Arab Emirates RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
- **
Team Leadership**:

- Supervise and lead the F&B team, providing guidance, training, and support.
- Assign duties and responsibilities to team members to ensure smooth operations.
- Foster a positive work environment and promote teamwork and collaboration.
- ** Guest Service**:

- Ensure that all guests receive prompt, courteous, and professional service.
- Address and resolve guest complaints and issues efficiently.
- Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.
- ** Operational Management**:

- Oversee the setup, operation, and closing procedures of the restaurant.
- Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
- Ensure that all equipment and facilities are in good working condition.
- ** Order and Inventory Management**:

- Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
- Assist in managing inventory levels, placing orders, and receiving supplies.
- Monitor stock levels and minimize waste.
- ** Training and Development**:

- Conduct training sessions for new hires and ongoing training for existing staff.
- Ensure team members are knowledgeable about menu items, specials, and promotions.
- Provide feedback and coaching to improve performance and service standards.
- ** Reporting and Documentation**:

- Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
- Prepare and submit reports to the Outlet Manager as required.
- Assist in budgeting and financial planning for the F&B department.

**Qualifications**
- Excellent communication and organizational skills
- Two years’ experience as a waiter
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

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