IT Service Support Associate

1 week ago

Internet City, United Arab Emirates Azadea Full time

IT Service Support Associate(Job Number: IT 000117)

Description

**ABOUT THE COMPANY**

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

**JOB PURPOSE**

The IT Service Support Associate is responsible for providing technical support to users and assisting in the maintenance of IT systems. He/she installs, configures, and maintains hardware and software components, troubleshoots issues, and provides support to users both on-site and remotely.

**RESPONSIBILITIES**
- Inspect personal computer equipment and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives. Support hardware maintenance and perform basic troubleshooting.
- Assist in maintaining and updating the group's active directory under the guidance of senior team members.
- Provide support to users for inquiries regarding networking, operating systems, system hardware diagnoses, software, and operator-related issues. Assist users with setup and configuration of software and hardware.
- Support in managing and prioritizing reported requests and incidents logged in the service desk system. Provide updates and status reports to senior team members on the resolution of requests and incidents.
- Assist in maintaining documentation of hardware and software configurations, troubleshooting procedures, and resolutions.

Qualifications

**LANGUAGE & TECHNICAL SKILLS**

**Language Proficiency**
- Fluency in English.

**Specific Skills**
- Experience in Windows operating systems and networking.

**EDUCATION**

Bachelor's degree in Information Technology, or Computer Science, or a related field.

**EXPERIENCE**

Zero to two years of experience in a similar role.

**BEHAVIORAL**COMPETENCIES**

**Tech Savvy**

**Optimizes** Work Processes**

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

**Drives Results**

Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.

**Communicates Effectively**

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

**Self-Development**

Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities

**Azadea** Group is an Equal Employment Employer -**_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws._

Primary Location: Regional - UAE-Dubai Internet City

Schedule: Full-time

Unposting Date: Jan 22, 2025, 3:59:00 PM

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