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Bespoke Supervisor

1 month ago

Dubai, United Arab Emirates Bespoke Property Management Full time

**Job Summary**:
As the Bespoke Supervisor, you will play a crucial role in managing the units within our property portfolio on behalf of the owners. Your responsibilities will include overseeing the day-to-day operations of the Hospitality division, ensuring smooth tenant relations, and collecting rental payments from tenants. We are seeking a dynamic and detail-oriented individual who excels in hospitality management and possesses excellent communication and organizational skills.

**Responsibilities**:

- Manage and supervise the operations of the Bespoke Hospitality division within our property portfolio.
- Oversee the tenant management process, including lease agreements, move-ins, and move-outs
- Oversee the management of the Holiday homes, including communication with guests, check in/out process, excellent customer relations, payment collections, deposit collections and refund, handling guests complaints
- Maintain positive and professional tenant relations, promptly addressing any concerns or issues that may arise.
- Ensure timely collection of rental payments and cheques from tenants and manage any delinquencies in coordination with the Finance department.
- Collaborate with the Facilities Management and Home Services divisions to ensure a seamless and pleasant living experience for residents.
- Conduct regular inspections of the units to ensure compliance with maintenance and cleanliness standards.
- Coordinate with the Marketing team and Sales team to promote and market available units, ensuring maximum occupancy rates.
- Promotes sales of Bespoke holiday homes, bespoke home services and liaise with Business Development/Portfolio Manager on onboarding new properties.
- Prepare regular reports and updates on division operations, financial performance, and tenant satisfaction.
- Stay updated on industry trends and best practices in hospitality management.

**Qualifications**:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in hospitality management, property management, or a related field.
- Strong understanding of lease agreements, tenant management, and rental payment processes.
- Excellent interpersonal and communication skills, with the ability to effectively interact with tenants, owners, and team members.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Attention to detail and ability to maintain accurate records and documentation.
- Knowledge of local property laws and regulations.
- Ability to work independently as well as collaboratively in a team environment.
- Flexibility to handle occasional after-hours emergencies or urgent matters.

If you are a motivated and customer-oriented professional with a passion for hospitality management, we invite you to join our team as the Hospitality Division Supervisor. Together, we will ensure the efficient management of our units, tenant satisfaction, and a successful operation of our property portfolio.

**Job Types**: Full-time, Permanent

**Salary**: AED4,500.00 - AED6,000.00 per month

**Experience**:

- hospitality management: 2 years (required)
- property management: 2 years (required)
- lease agreements: 2 years (required)
- tenant management: 2 years (required)
- rental payment processes: 2 years (required)

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