Manager - Internal Communications

3 weeks ago


UAE, United Arab Emirates DP World Full time

**Job Purpose**

The purpose of the role is to develop and deliver world-class Employee Communications, which help to unite a large and diverse global workforce behind DP World’s aims for Business and Brand Transformation. Reporting to the Director of Internal Relations in the HQ Centre of Excellence, the role is based in Dubai and has responsibilities which are Group-wide and global in scope.

At a time of rapid and thorough change, the central task remains to connect effectively with all employees at all levels, including front line workers. To reach, engage, empower, and motivate employees to play their part in repositioning DP World from simply ‘port operations’ to the provision of ‘logistics solutions right across the supply chain’.

Within the last year, the scale of the task has increased significantly as major acquisitions have seen the global workforce almost double in size to over 103,000 people. Thousands of new members of the DP World family ( _from acquired companies like Imperial and syncreon _) need to be made familiar the Group’s - Our Principles, Business Strategy and Brand Purpose.

Accordingly, the requirement is for an experienced individual able to act with mínimal supervision in dealing with the Group’s growing internal communications workload and the challenges of rapid organisational change.

The role requires leading-edge specialist skills in internal communications, particularly in recognising the critical importance of ‘two-way’ dialogue with employees and the increasing role of digital technology in enabling such dialogue.

His/her roles are both strategic and tactical: strategically, to build internal understanding and commitment to business and brand transformation; and tactically to create impetus and momentum around specific immediate term priorities and the achievement of measurable progress against well-defined milestones.

**Key Accountabilities**:
**Strategy. **To assist in the further development and maintenance of the 3-year Global Internal Communications Strategy which defines:

- the roles of Internal Communications activities in building the brand and the business ( _at global and regional levels) _
- strategic targets for key outcomes in terms of shaping employee understanding and attitudes.
- the DP World Employee Value Proposition and key employee feedback mechanisms ( _like the Global Employee Engagement Survey) _

**Planning. **To support the creation of an Annual Global Internal Communications Plan which:

- is aligned with immediate term objectives for the businesses and the brand; and identifies necessary resources and budgets.
- optimises the use of key owned channels (like _Connexions and the One App _); thought leadership assets; executive spokespeople; and news features ( _including stories from the Regional Reporters programme _)
- provides a manageable calendar of key internal communications activities across the year.

**Implementation **. To contribute substantively to the implementation of the Internal Comms Plan, through:

- drawing on the inputs of appropriate external specialist agencies
- the development of best practice guides and toolkits

**Measurement. **To work within the framework of a strategic Dashboard of measurements which:

- monitors the effectiveness of Internal Comms activities against defined objectives.
- tracks overall progress against objectives for employee attitudes and engagement.
- enables investment to be justified on the basis of robustly measured outcomes and ROI.

**Tactical Responsiveness. **To maintain the ability to respond to unforeseen changes, including:

- short-term opportunities
- issues or problems which were not anticipated.
- ‘Crisis Management’

**Continuous Improvement **. To encourage and nurture a culture of innovation designed to:

- test and validate new ideas and approaches ( _for example, innovative uses of new digital platforms _)
- draw on specialist experience and learning from the wider external world.
- expand and strengthen professional skill sets and best practices.

**Compliance. **To constantly adhere to and actively promote behaviours which reflect the DP World Brand Purpose while specifically:

- maintaining the highest levels of Safety standards
- Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
- Perform other related duties as assigned

**Qualifications, Experience and Skills**

The paramount qualification for this role is at least 5 years’ e



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