Head of Aftersales Planning and Performance

1 month ago

UAE, United Arab Emirates Al-Futtaim Full time

**Job Requisition ID**:165136

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
The role is responsible for the development and execution of Al
- Futtaim automotive After-sales strategy for cross-brands planning and for oversight of organisational level performance; ensuring the long-term sustainability. Works in collaboration across Al
- Futtaim automotive After-sales in leading and directing a portfolio of strategic and transformational change. To manage and develop the After-Sales Planning & performance and to ensure the efficiency of processes in the business.

**What you will do**:
**_Automotive After-sales Budget planning and settings:_**
- Develop or use existing market intelligence and/or external market data for decisions making
- Lead the collection and relevant data organization to initiative planning and analysis
- Review internal projects and across automotive to identify risks and opportunities, collect feedback, consolidate and challenge
- Maintain, collaborate with the entities and not just challenge but support and understand risk and opportunities from the ground
- Build the links between all functions of the aftersales and support breaking the silos
- Present to senior leaders and agree Budgets for the entities

**_Automotive After-sales Strategy & Planning_**
- Formulate the business planning in line with automotive strategy in collaboration with senior leaders
- Track and report on the execution of the business strategy and its implementation across the division in collaboration with senior leaders
- Identify opportunities and develops transformation business cases by analysing information, formulating and testing hypotheses, and developing and communicating recommendations
- Works with senior leaders in the division to identify new business opportunities and develop approach to realization
- Understands market realities, assess business performance and internal capabilities
- Helps define financial and non-financial impact of strategy in collaboration with Finance and senior leaders

**_Automotive After-sales Performance Management_**
- Create Performance metrics and reporting frameworks for continuous improvement with a strategic focus; which will drive business in standardized way
- Establish governance to manage performance compared to budgets
- Coordinate with finance on aligning finance figures in terms of reporting
- Develop tools to capture in standardized way across all sales channel and functions within After-sales (T1, T2, Body & Paint, Wholesale and Fleet performance KPI’s; report to senior leaders on monthly basis
- Establish performance guides and processes for entities to follow and measure

**_Automotive After-sales Project management_**
- Manage and coordinate projects for the AL Futtaim group aftersales
- Guides team members on key elements of relevant initiatives including objectives
- Provides implementation with clear accountability and deliverables
- Manage and coach resources on delivery methods with a focus on agility
- Support identifying and prioritizing projects with links to plans and forecast
- Track financial and non-financial impact of initiatives in collaboration with project team
- Track and monitor the execution and delivery of strategic projects
- Collate and report biweekly progress for all projects; keep senior leaders updated on progress, next steps, issues and decisions required

**Required skills to be successful**:

- Strategic and structured business, Automotive After-sales understanding - long term and short term
- Analytical, data driven outlook with strong planning and communication skills
- Focus on driving commercial results with measurable KPIs
- Commercial acumen and proficiency in financial statements

**About the Team**:
In this position you will be working in a fast paced and diverse Automotive Aftersales environment. You will be reporting directly to the General Manager - CoE and managing a team

**What Equips You For The Role**:

- Bachelor’s Degree (MBA Preferred) with demonstrated experience in planning/analysis and understanding of After-sales business.
- 10+ years o

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