Capacity Manager
2 weeks ago
Overview:
**Responsibilities**:
Key responsibilities:
- Define the process objectives and mission.
- Optimize the process design.
- Manage the end-to-end Capacity Management process execution, ensure that cloud infrastructure capacity is optimized to meet business needs and minimize risks.
- Set and monitor performance targets to measure the effectiveness of the Capacity Management process: define and track KPIs, communicate performance with the relevant stakeholders.
- Plan and manage process improvement opportunities collaborating with the relevant stakeholders.
- Collaborate with cross-functional teams to ensure that Capacity management process is integrated with other IT service management processes.
- Develop and maintain documentation for Capacity Management process, including policies, procedures, and work instructions.
- Ensure compliance with relevant regulations, standards, and best practices.
- Facilitate communication and awareness of Capacity Management process and procedures with stakeholders.
- Provide guidance and training to IT staff and business stakeholders on the Capacity Management process.
- Analyze and report on the current and future capacity requirements of cloud infrastructure and services.
- Act as the point of contact for all capacity management-related issues and queries.
- Provide regular reporting and communication on the status of capacity management.
- Develop and maintain capacity plans to ensure that cloud infrastructure and services can meet future business needs.
Qualifications:
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 10+ years experience in IT Operations/Support with 5+ year's experience in IT service management, with a focus on capacity management.
- Strong understanding of ITIL framework and related processes - ITIL certification is a must.
- Experience with cloud service management tools, such as AWS, Azure, or Google Cloud would be as advantage.
- Strong analytical and problem-solving skills.
- Experience with cloud services and products would be as advantage.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with other process owners/managers and stakeholders.
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