Capacity Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Group 42 Full time

Overview:

Responsibilities:

Key responsibilities:

  • Define the process objectives and mission.
  • Optimize the process design.
  • Manage the endtoend Capacity Management process execution, ensure that cloud infrastructure capacity is optimized to meet business needs and minimize risks.
  • Set and monitor performance targets to measure the effectiveness of the Capacity Management process: define and track KPIs, communicate performance with the relevant stakeholders.
  • Plan and manage process improvement opportunities collaborating with the relevant stakeholders.
  • Collaborate with crossfunctional teams to ensure that Capacity management process is integrated with other IT service management processes.
  • Develop and maintain documentation for Capacity Management process, including policies, procedures, and work instructions.
  • Ensure compliance with relevant regulations, standards, and best practices.
  • Facilitate communication and awareness of Capacity Management process and procedures with stakeholders.
  • Provide guidance and training to IT staff and business stakeholders on the Capacity Management process.
  • Analyze and report on the current and future capacity requirements of cloud infrastructure and services.
  • Act as the point of contact for all capacity managementrelated issues and queries.
  • Provide regular reporting and communication on the status of capacity management.
  • Develop and maintain capacity plans to ensure that cloud infrastructure and services can meet future business needs.

Qualifications:

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 10+ years experience in IT Operations/Support with 5+ year's experience in IT service management, with a focus on capacity management.
  • Strong understanding of ITIL framework and related processes
  • ITIL certification is a must.
  • Experience with cloud service management tools, such as AWS, Azure, or Google Cloud would be as advantage.
  • Strong analytical and problemsolving skills.
  • Experience with cloud services and products would be as advantage.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with other process owners/managers and stakeholders.


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