Inside Sales

2 weeks ago

Dubai, United Arab Emirates Donaldson Full time

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

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We are hiring Inside Sales (Rep Internal Sales II)

As Internal Sales you will work closely with your designated Territory Mobile Solutions (AM) Sales team. Your customers will extend throughout the Middle East. This role has a very diverse set of actions and interactions both internally and externally with customers in the support of developing this region. You will also be part of a much wider internal sales team in EMENA and from time to time you may also be required to provide support for other territories during holidays or sick leave. We are looking for a trustworthy dynamic person with confidence and drive together with enthusiasm and energy to help continue our growth and provide a high level of support to our customers. You will report directly to the Senior Manager Internal Sales.

Your Qualifications:

- You have at least a bachelor’s degree with administrative and/or commercial orientation,
- You have 2-4 years of experience in sales support/inside sales/export customers handling,
- You are well organized and a self-starter,
- Fluent in English & Arabic
- Good working knowledge of MS Office packages,
- Experience in ERP system (i.e., Oracle) and CRM is a plus.

Your Key Responsibilities:

- Handle and maximize all incoming and outgoing customer communications and give high quality service to the assigned customers,
- Working closely with the outside sales team, understand customer needs and utilize that knowledge to secure business,
- Prepare and finalize quotations and send them to customers with input of Outside Sales whilst also setting up the opportunity in CRM,
- Help and facilitate large quotation requests for the Sales Manager (i.e., complete cross referencing, coordinate with the MSA product management team, prepare cost overviews, price lists, analysis, special pricing requests, tenders, etc.),
- Support the outside sales team with the quick execution of Lead management and ensuring we handle within 48 hours
- Prepare BI & ERP sales reports (general / line specific) periodically and based on request
- Open CAPA, follow investigation progress, and close upon satisfactory closure based on feedback from related internal party. Communicate decision and explanation to customer
- Update contact list for Customer Satisfaction Survey, follow up results in collaboration with sales manager
- Coordinate and chair Bi-weekly meetings with the sales team reporting sales YTD, marketing actions, the handling of customer complaints, open opportunities, and any outstanding issues.
- Help the sales team with APDs (Advanced product development) - Ensure documentation is filled out correctly and is followed up in a timely manner. Speed to market is critical in MSA and therefore we need to ensure this process is fully supported throughout.

LI-GP1

Come make a World of Difference

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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