Custody & Exchange Operations Manager
4 months ago
**Company Description**
Founded and headquartered in Dubai, the United Arab Emirates, BitOasis is a leading venture-backed, regulated virtual assets retail trading and custody platform for the GCC and wider Middle East and North Africa region.
**Role** **Responsibilities**
- Oversee the day-to-day cryptocurrency operations, including USD and coin settlement with LPs/over platform.
- Identify & manage initiatives to improve operational processes and reduce operational risk
- Monitor operational and risk metrics and escalate potential issues or anomalies
- Support new crypto initiatives from an operational, risk, and compliance perspective
- Partner with our customer experience and content teams to continuously improve crypto related customer communications
- Maintain and evolve operating procedures to complement compliance written supervisory procedures
- Partner with treasury, operations, and security teams to manage liquidity and minimize crypto risk
- Work closely with fraud and compliance teams to execute a robust AML and KYC program related to crypto
- Test controls to ensure customers receive exceptional execution quality with venues
- Coach and manage a team of Crypto Operational Specialists
- Participate in BitOasis Crypto governance committees including a risk committee
- Ensure all section documentation like Procedure manuals, Control Standards, SLAs etc are up-to-date
- Ensure that processes are duly followed when performing tasks and checklists are maintained effectively
**Qualifications**
- Degree in Finance, Accounting, Business, Engineering and/or similar discipline with analytical bias
- 6+ years’ of custody and settlement experience in the financial services industry
- Possess a good knowledge and understanding of the custody platforms like Bitgo/Fireblocks, experience of working with LPs, and managing an OTC operations is a MUST.
- Experience in demonstrating problem solving and root cause analysis
- Highly analytical, detail oriented and strong business sense; proven ability to manage new ideas and creative solutions and demonstrated experience managing such mechanisms to an end result
- Ability to manage tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous environment; effective multitasking skills are vital
- Demonstrated effective communication and presentation skills working with multiple peer groups and mid-senior levels of management
- Take decisions and actions which balance opportunity and risk;
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