Manager, Front Office

3 weeks ago


Dubai, United Arab Emirates Kerzner International Resorts Full time

Manager, Front Office
(7963)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

**About the Role**:
**Role Responsibilties**:

- Manage the daily operations of the front office department including guest registration, room assignments, check-ins, check-outs, and billing.
- Train and develop the front office team to provide outstanding customer service to our guests.
- Monitor and ensure compliance with hotel policies and procedures, as well as local, state, and local laws and regulations.
- Develop and implement strategies to drive guest satisfaction and streamline operations.
- Coordinate with other departments to ensure seamless guest experiences.
- Manage inventory and supplies to ensure adequate stock levels are maintained.
- Prepare reports and analyze data to identify areas for improvement.

**Key Skills and Requirements**:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Minimum of 5 years of Front Office management experience in a luxury hotel or similar ultra luxury operations
- Proven track record of successfully managing large teams, and delivering exceptional guest experiences
- Strong leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team
- Be innovative, financially savvy, Connect emotionally with guest and colleague
- Excellent verbal and written communication skills, people management Skills
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Proficient in Microsoft Office and hotel management software

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.



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