Assistant Club General Manager
2 months ago
**Operating With Excellence**:
To meet the requirements set out in the Club Operations Manual and the Operating with
Excellence Audit to ensure our clubs are the best both member facing and back of house.
To ensure you comply with all aspects of our processes from Finance and Member Services.
To ensure club is well maintained by utilizing maintenance systems.
Ensure the club standards are achieved through the Operating with Excellence Audit.
Maintain cleaning standards through weekly cleaning check list.
Ensure the GM Ways of Working routines are followed to ensure you are consistent with our
processes.
**Member Experience**:
Liaise with all departments to support and maximize opportunities for net member
movement. Maximize the tools provided by Fitness First including Let’s Get You Started,
Active 8, GX timetable, My Zone, Freestyle marketing and member events.
Assist the Club General Manager to achieve targeted Member Survey Score which includes
the key KPI’s of Club Overall Score, Net Promoter Score, Renewal Score and Contact Scores.
Ensuring Brand compliance through member experience as demonstrated in Mystery Shop,
GX attendance, Member Experience and Fitness Scorecard.
Ensuring Brand compliance through implementation and management of the Member
Journey.
To support and participate in local community events.
Actively drive the in club renewal process to ensure our members are kept in contact with
regularly and are encouraged to stay, exercise and renew.
Knowledge, Skills & Experience
Education Secondary Education - A level or equivalent
Advanced Qualification / Certification /
Specialist Training
Degree in Sports Management/Sports Science Coaching
and Sports Qualifications REPS L2 or L3
Language English - Mandatory
Arabic - Beginner / intermediate
Specific / Relevant Experience 3-5 years in the Fitness Industry and having worked in
other departments of the business.
At least 2 years’ experience in a Managerial Role within
Fitness First.
Technology Basic MS office, Excel and PPT
Others Good Knowledge of Leisure and Health Club
Industry
Result orientated
Teamwork & collaboration
Communication skills
Proactive
Live the Brand and promote the Core Values. Love what you do. Develop inter club
challenges and participate in regular training courses.
To meet with members requesting to cancel in order to retain the member or assist in the
transfer of the membership to someone else.
Own the Hey Manager process and contact members about their raised
concerns/suggestions/complaints ensuring that members know that we care about them and
the business.
**Commercial Management**:
Assist the Club General Manager with implementing business plans that will achieve
total revenue and maximize controllable profits in the club.
Assist the Club General Manager in achieving the budgeted Net Member Movement
monthly and yearly by delivering on New Member Sales and reducing Attrition.
Become involved in the strategic planning of the Club to achieve the set targets on
Net Movement and Growth.
Monitor all membership revenue lines of budgeted POS revenue, including Admin
Fee, Joining Fee, GYS, Pro rata and My Zone.
Monitor the Personal Training Model to deliver key secondary revenue for our
business model, and make positive contributions through assisting with coaching
sessions and business plans.
Develop an understanding membership yield and revenue yield.
Build relationships with the surrounding Businesses in the immediate area in order
to potentially attract Corporate Members.
Educate and develop your HODs with regards to achieving the Club and Company
requirements and achieving set budgets.
Prepare and present quarterly Financial Reviews on your performance and be able to
justify current results as well as produce a Plan of Action and Focus Points for the
next quarter
**Qualifications**:
**Operating With Excellence**:
To meet the requirements set out in the Club Operations Manual and the Operating with
Excellence Audit to ensure our clubs are the best both member facing and back of house.
To ensure you comply with all aspects of our processes from Finance and Member Services.
To ensure club is well maintained by utilizing maintenance systems.
Ensure the club standards are achieved through the Operating with Excellence Audit.
Maintain cleaning standards through weekly cleaning check list.
Ensure the GM Ways of Working routines are followed to ensure you are consistent with our
processes.
**Member Experience**:
Liaise with all departments to support and maximize opportunities for net member
movement. Maximize the tools provided by Fitness First including Let’s Get You Started,
Active 8, GX timetable, My Zone, Freestyle marketing and member events.
Assist the Club General Manager to achieve targeted Member Survey Score which includes
the key KPI’s of Club Overall Score, Net Promoter Score, Renewal Score and Contact Scores.
Ensuring Brand compliance through member experience as demonstrated in Mystery Shop,
GX attendance,
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