Assistant Housekeeping Manager

2 weeks ago


Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Responsibilities**:

- To assist the Director of Housekeeper in all aspects of managing the Housekeeping Department.
- To ensure that cleanliness and service standards are maintained in all areas of the hotel.
- To assume all responsibilities of the Assistant Executive Housekeeper during his/her absence.
- To provide supervisory guidance and support to all colleagues in the Housekeeping Department and ensure that they always perform their duties effectively.
- Proactive communication with his/her colleagues and the management team.
- To develop and implement the Standard Operating Procedures for the department.
- To assist in overseeing the housekeeping selection and staffing.
- Administers staff rosters and schedules to ensure all housekeeping functions are maintained and to minimize overtime payment.
- To attend all meetings according to schedule and business requirements.
- To ensure checks of all rooms are allocated to all guests requiring special attention.
- To monitor guest satisfaction by effectively following comments and complaints within 24 hours.
- To ensure customer satisfaction from arrival to departure in accordance with policies and procedures and the Legendary Quality Experience (LQE), Forbes and MO standard.
- Promote and recognize opportunities to provide guest service above and beyond all expectations.
- To monitor all aspects of the preventive planned maintenance system.
- To monitor efficient use of all guest supplies.
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety / Cleanliness and hygiene audit.
- To ensure that grooming and appearance standards are implemented and maintained to always reflect an image of professionalism and care.
- To assist conduct annual inventory of linen and housekeeping equipment.
- To keep and record all Lost and Found items in line with the policy.
- To ensure all Room Attendants use Guest Room Master Key cards as per Policy and Procedure.
- To carry out annual appraisals on all colleagues.
- To conduct departmental orientation for all new colleagues.
- To liaise with the Training Manager on departmental learning and development needs.
- To carry out any other reasonable requests as directed by the Director of Housekeeper / Assistant Executive Housekeeper.

**Key competencies and background**:

- Previous experience in a high volume internationally recognized luxury hotel chain and a minimum of three years in a similar position is required
- Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage
- Mature, but outgoing personality with excellent interpersonal skills
- Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
- Strong leadership quality, training techniques, excellent communication and organizational skills



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