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Strategic Customer Success Manager

1 month ago

Dubai, United Arab Emirates ROI Hunter Full time

**Who are we looking for? **We’re seeking a Customer Success Manager or Account Manager with extensive experience in performance marketing and online advertising, who is passionate about helping clients discover and promote their top products while utilizing and contributing to the development of our unique SaaS solution.

**Where? **It's a hybrid set-up where you will balance working from home and in our JLT Office

️ **When? **Immediately or up on mutual agreement

**ABOUT THE ROLE**
- Our Customer Success Managers work as **strategic partners to** our e-commerce **retailers** and help them to make their businesses more profitable
- By leveraging your **Performance Marketing expertise**, you will be responsible for the **full customer cycle**:from onboarding the client into our SaaS platform, being their partner through strategies and success while providing analytical and business insight in elevating their ROI and revenue.
- We work with medium
- and large enterprise clients across the region (Middle East, Africa, India)
- In this role, you can learn more about the e-commerce business, strategise with clients, get data insights and translate them into action points, create the case studies and last but not least you will learn more about running the unique startup which creates the future in e-commerce.

**ABOUT YOU**
- Hands-on experience in** running** **Google and Meta Ads **(or you already are an expert )
- You already have a** minimum of 3 years of experience as an Account or Customer Success Manager** within the Performance Marketing environment, ideally from a MarTech /AdTech company, but any other **SaaS** is okay too.
- **Business acumen** and **data analytics **comes second nature to you
- The company culture is important for you. You want to be surrounded by friendly and smart people who work together.

**WHAT IT'S LIKE TO WORK IN CSM TEAM**

The EMEA CSM team has 9 people with two amazing and supportive leaders for UK&CEE and for MEAA. The team works together, inspires each other and always looks for ways to enjoy the time together. Work closely with experts like Shelly, Anupama and the rest of our superstars across the team and the company.

**PERKS AND BENEFITS**

30 days of holiday
‍ Education budget for your development
Quarterly performance bonus (or commission)

Phone allowance

✈️ Flight ticket allowance
- ️ Vacation allowance

WFH Subsidy

Company and team events (online&offline)

but we still believe the most important thing is the culture we create and live every day. **So, what's it like to work with us?**

**WE CARE ABOUT**

**AUTONOMY AND FLEXIBILITY **- We trust each other.** Impact and **delivered **outcomes** are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be **accountable, self-driven and proactive.**

**LEARNING TOGETHER AND OUR GROWTH **- we won't go far if we hide our findings or hoard our knowledge. It’s all about **collaboration and discussions. We love feedback**. We support each other, as well as **our personal development** and education based on our job needs.

**OPENNESS **-Questions? Assumptions? Feel free to ask & be prepared for **honest **answers.

**EACH OTHER** - You’ve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.

**YOUR HIRING JOURNEY WITH US**:
1. Complete a quiz show your CSM knowledge.

2. Online Introduction call with our Recruiter

3. Meet your future leader (online or f2f)

4. Discover more about the role by completing an activity and meet your buddy

5. Show your skills during the presentation to all team leaders (3 people, online)

6. Get the job offer

**WHO WE ARE**

Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 43rd online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.

Official partner for the big players - Meta Business & Instagram and Google.

Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.

**In the meantime, you can get to know us better on our **Linkedin** and **Instagram**.