Body Shop Service Advisor
1 week ago
**Body Shop Service Advisor** to assist customers in determining problems with their vehicles while providing accurate service. Responsible for greeting clients, listening to customer requests, and estimating repair costs.
- To receive customer vehicles for service and repair jobs and raise repair orders in Workshop / Body shop.
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- To provide customer support via phone and face-to-face Take and relay messages.
- To provide the customer with a detailed explanation of jobs to be carried out on the vehicle.
- To provide a detailed explanation and technical justification for additional repairs with a cost estimate and obtain approval from customers.
- To maintain customer contact to ensure smooth delivery of the vehicle.
- To advise customers on the required vital jobs.
- To have flair for selling value-added services, service contracts, and accessories.
- To make every effort to resolve customer complaints and ensure the customer has a positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- To coordinate with the team and ensure the timely completion of the customer vehicles
- To raise warranty approvals
- To raise special orders for parts not available, follow up, and keep the customer informed.
- Follow up payments of credit customers and ensure collection within the stipulated time.
- Regularly monitor orders raised by him and ensure timely billing.
- Conduct post-service follow-up to ensure customer satisfaction.
Application Deadline: 31/10/2022
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