Operations Supervisor

2 weeks ago


Dubai, United Arab Emirates Legend Holding Group Full time

As an Automotive Operation Supervisor, you will be responsible for overseeing and managing the day-to-day operations of an automotive facility or department. Your primary objective will be to ensure the smooth and efficient functioning of operations, while maintaining high-quality standards and meeting customer expectations. You will supervise a team of employees, provide guidance and support, and collaborate with various stakeholders to optimize performance and achieve organizational goals.

Key Responsibilities:

- Plan, organize, and manage the overall operations of the automotive facility.
- Develop and implement operational strategies, policies, and procedures to enhance productivity, efficiency, and customer satisfaction.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Optimize workflow processes and resource allocation to ensure timely completion of tasks and projects.
- Ensure compliance with safety regulations and quality standards.
- Lead, motivate, and supervise a team of automotive technicians, service advisors, and support staff.
- Provide training, coaching, and performance feedback to enhance individual and team performance.
- Foster a positive work environment, encourage teamwork, and resolve conflicts or issues that may arise.
- Conduct regular performance evaluations and recommend promotions, disciplinary actions, or training programs as necessary.
- Ensure exceptional customer service by overseeing the implementation of service standards and protocols.
- Address customer concerns or complaints promptly and effectively, striving to exceed customer expectations.
- Collaborate with customer service representatives and sales personnel to enhance the overall customer experience.
- Oversee inventory control processes, including monitoring stock levels, managing replenishment, and minimizing waste.
- Collaborate with vendors and suppliers to maintain favorable relationships and negotiate pricing and terms.
- Monitor the availability and quality of parts, equipment, and supplies to support operational needs.
- Prepare regular reports on operational performance, including productivity, efficiency, and customer satisfaction metrics.
- Communicate effectively with senior management, providing updates, insights, and recommendations.
- Collaborate with cross-functional teams, such as sales, marketing, and finance, to ensure alignment and coordination.

Qualifications and Requirements:

- Bachelor's degree in Business Administration, Automotive Management, or a related field (or equivalent work experience).
- Proven experience in automotive operations, preferably in a supervisory or managerial role.
- Strong knowledge of automotive industry practices, trends, and regulations.
- Excellent leadership and people management skills, with the ability to motivate and develop a team.
- Exceptional organizational and time management abilities to prioritize tasks and meet deadlines.
- Effective problem-solving and decision-making skills, with attention to detail.
- Strong verbal and written communication skills.

**Experience**:

- Automotive Industry: 4 years (required)



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