Operation Supervisor

2 weeks ago


Dubai, United Arab Emirates Silverstone Rent a Car LLC Full time

**Job Summary**:
The Operations Supervisor plays a crucial role in the efficient and smooth operation of the company. This position involves overseeing daily operations, managing staff, and ensuring exceptional customer service to drive business success.

**Key Responsibilities**:

- Efficiently manage and organize driver schedules while overseeing chauffeur services operations.
- Handle customer inquiries, concerns, and complaints professionally, ensuring timely follow-ups and prompt resolution of issues.
- Arrange and follow up on all payment collections, including handling security deposit refunds and collecting bank details.
- Establish and maintain relationships with brokers, rental car companies, and tourism companies, organizing car reservations and collaborating with external partners through various communication channels.
- Oversee the maintenance and scheduling of the rental vehicle fleet, tracking vehicle availability, returns, and maintenance schedules, and collaborating with the service department for smooth operations.
- Assist in administrative tasks, organize passing tests and car services, communicate with the service team, and collaborate with sales and marketing to promote rental services.
- Resolve disputes promptly, create work schedules, and implement cost-effective measures to improve profitability.
- Prepare and monitor car rental, maintenance, and reservation reports to ensure operational efficiency and compliance.
- Ensure the luxury car fleet remains well-maintained and in optimal condition by developing and implementing maintenance schedules for regular service and inspections, and overseeing repairs and maintenance conducted by external service providers.
- Maintain strict quality control standards for vehicle cleanliness, appearance, and functionality, and address customer complaints or issues related to vehicle quality promptly.
- Coordinate with other departments to manage vehicle reservations and returns, and develop and manage the department's budget, ensuring cost-effective operations while maintaining service quality.
- Hire, train, and supervise mechanics, detailers, and other service personnel, scheduling staff shifts and assignments to ensure optimal coverage.
- Establish and maintain relationships with suppliers and vendors for parts, maintenance, and repair services, and negotiate contracts and pricing to maximize cost savings.
- Ensure a high level of customer satisfaction through responsive service, stay updated on local, state, and federal regulations related to vehicle maintenance and safety, and ensure the company's operations comply with all relevant laws and regulations.
- Maintain detailed records of vehicle maintenance, repairs, and inspections, develop and implement emergency response protocols for breakdowns or accidents involving rental vehicles, and identify opportunities for process improvement and cost reduction.
- Maximize vehicle service department efficiency, streamline interdepartmental communication, and plan emergency response plans for the fleet.

**Qualifications**:

- 5 years+ experience in operations management, preferably in the rent-a-car industry or related field in UAE.
- Knowledge of vehicle rental processes, reservation systems, and customer service best practices.

**Salary**: From AED4,000.00 per month

**Experience**:

- Operation Supervisor: 5 years (required)

Ability to Commute:

- Dubai (required)


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