General Manager
3 months ago
**About Us**:
We are a fast-growing startup revolutionizing the gift industry with our multi-vendor mobile platform.
Our app connects customers with vendors selling flowers, cakes, perfumes, and chocolates, offering a seamless shopping and delivery experience. Similar to Talabat, InstaShop, and Deliveroo, but focused on gifts. We are seeking an experienced and dynamic General Manager to take full ownership of the project, overseeing all departments including logistics, marketing, advertising, development, and vendor management.
**Key Responsibilities**:
- Lead and manage the entire multi-vendor platform, ensuring the smooth operation of all functions from vendor onboarding to order fulfillment.
- Oversee all key departments including logistics, marketing, advertising, tech (developers), and vendor management.
- Develop and implement business strategies to achieve the company’s goals and objectives, ensuring sustainable growth.
- Ensure efficient logistics and delivery processes, coordinating with delivery partners to provide timely and high-quality service.
- Manage the marketing and advertising efforts, working closely with the marketing team to enhance brand awareness and drive customer engagement.
- Collaborate with the development team to ensure the app is continuously improved with new features and functionalities.
- Build and maintain strong relationships with vendors, ensuring they receive the support they need for a successful partnership.
- Analyze platform performance metrics and provide regular reports to stakeholders, identifying areas for improvement.
- Foster a collaborative and high-performance team culture, ensuring all departments work in alignment to achieve the company’s objectives.
- Drive innovation and creative solutions to improve the customer and vendor experience.
- Act as the key point of contact between the company and external partners, clients, and vendors.
**Requirements**:
- Proven experience as a General Manager or similar leadership role, ideally within a multi-vendor platform, e-commerce, or the gift industry.
- Strong understanding of the UAE market, particularly in areas of flowers, cakes, perfumes, and chocolates.
- Extensive experience in managing various business functions including logistics, marketing, and development.
- Strong leadership and people management skills with a track record of building and leading high-performing teams.
- Exceptional communication and negotiation skills, with the ability to build lasting relationships with vendors and business partners.
- Analytical mindset with the ability to make data-driven decisions to improve operations and increase profitability.
- Proficiency in both English and Arabic is preferred.
- Familiarity with mobile apps and e-commerce platforms is essential.
- UAE driving license is required.
**Experience**:
- eCommerce: 10 years (required)
- Multi vendor platform: 8 years (required)
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