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Customer Loyalty Operator
2 months ago
**_Job Information:_**:
- _Customer loyalty, control and containment of possible requests for cancellation of services, following the established protocols._
- _Attention to customer calls for the resolution of any query or request related to the contracted service. Expert advice on service, product, maintenance and contracts._
- _Involvement and monitoring of cases in a personalized way. Providing quick and effective solutions._
- _Registration of information and making changes to existing customer files, and introduction of new registrations._
- _Follow up on invoices sent and payments received. Claim of possible incidents due to non-payment._
- _Management of promotional telephone campaigns that may arise._
- _Derivative administrative tasks and back office._
**_Job Experience:_**:
- Academic training related to Administration, Marketing, Commerce, Sales or similar areas._
- Previous experience in areas of customer service, contact center, loyalty, customer service in general._
- High english level._
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