Customer Success Manager

4 days ago

Dubai, United Arab Emirates Splunk Full time

**Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey**:
**Role**:
Are you passionate about customer success and big data? Are you a true hybrid professional with customer acumen and a proven technical foundation? Then come be a member of Splunk Customer Success, providing mentorship, planning and oversight while demonstrating adoption and technical best practices.

The Customer Success Manager (CSM) Covering Middle East / Saudia Arabia is the key partner helping our valued customers achieve their strategic objectives and maximum value from their investment in Splunk. Additionally, the CSM serves as the liaison between the customer and the Splunk ecosystem, streamlining partnership with Product Management, Engineering, Professional Services, Education, and others.

Responsibilities: I Want To and Can Do That
- Orchestrate overall relationships with assigned clients, which will include: Growing adoption, ensuring retention, and happiness.
- Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their business objectives.
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Splunk Account team and externally to Customer Sponsors and Executives.
- Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status.
- Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
- Work closely with the Splunk Account Team (Account Manager, SE, PS and EDU) to find opportunities for new usage of Splunk across organizational functions.
- Work to identify and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns.
- Assist and provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence.
- Assist in workshops to help customers demonstrate the full value of Splunk solutions and lead periodic partner meetings.
- Provide insight with respect to the availability and applicability of new products and features.
- Support Professional Services with scoping, and selling follow-on and new service opportunities.
- Support Education Services in identifying and recommending staff training opportunities.
- Identify in cooperation with the Account team the key success criteria for Splunk deployment and drive customer happiness.
- Act as the Splunk liaison for Splunk technical inquiries, issues or escalations. This will include working with Splunk Support, Product Management (i.e. roadmaps), or others as needed.
- Maintain current functional and technical knowledge of the Splunk platform and future products.

Requirements: I’ve already done that or have that
- Extensive experience in the Middle East / Gulf (Saudia Arabia region preferable) in a post-sales Customer Success role, either as an individual contributor or Team Leader with a recognised SaaS vendor in the Middle East.
- Since this role is essential to Splunk’s customer success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use-cases with customers.
- Since this role is customer-facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
- Good technical and problem-solving skills coupled with the ability to provide a quick resolution to problems.
- Prior experience conducting workshops to customers and discussing pros and cons of implementing various technologies and business value.
- You have played in the Enterprise and/or cloud software space.
- Experience navigating and steering customer engagements to completion with a high level of customer happiness.
- You will be a strong teammate, but still a self-starter.
- Willingness to travel. Since travel is based on customer and business needs there may be more or less travel depending on the location of customers.
- Office location is Dubai, UAE. We like you to work from the office regularly to team with our sales professionals. and cover Kingdom of Saudia

  • Customer Success Manager

    1 day ago

    Dubai, United Arab Emirates Kinetic Full time

    A leading Medical Devices company is actively recruiting a **Customer Success** **Manager** to be based in **Dubai**, **UAE.** **Key aspects of the role include**: - Responsible for account management - Maintaining and building relationships with customers - Onboarding new customers - Maximizing customer satisfaction and success - Establishing customer...

  • Customer Success Manager

    3 hours ago

    Dubai, United Arab Emirates EasyGenerator Full time

    Full-time **Company Description**: With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a...

  • Customer Success Manager

    5 months ago

    Dubai, United Arab Emirates Polaris Technology Full time

    **About Us**: Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through...

  • Customer Success Manager

    7 months ago

    Dubai, United Arab Emirates GlobalData PLC Full time

    **Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...

  • Customer Success Manager

    2 days ago

    Dubai, United Arab Emirates Turpal Technologies FZCO Full time

    **Customer Success Manager (Project Manager)** As a SaaS Customer Success team member, you will guide and advise customers, ensuring they launch Turpal successfully. You will work closely with customers to discover their business needs and challenges. This also includes coaching them on the best ways to use Turpal to solve their main pain points. Working...

  • Customer Success

    5 days ago

    Dubai, United Arab Emirates Kinetic Full time

    A leading Medical Devices company is actively recruiting a **Customer Success** to be based in **Dubai**, **UAE.** **Key aspects of the role include**: - Responsible for account management - Maintaining and building relationships with customers - Onboarding new customers - Maximizing customer satisfaction and success - Establishing customer service...

  • Customer Success Manager

    7 months ago

    Dubai, United Arab Emirates LogRhythm, Inc. Full time

    As part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...

  • Customer Success Manager

    2 days ago

    Dubai, United Arab Emirates Rackspace Full time

    As a Customer Success Manager you’ll be owning the relationship between Rackspace and your portfolio of customers. The Customer Success Manager is expected to continually develop and strengthen these relationships to create strategic partnerships through pro-active and personable interactions. **Success in the role requires**: - Technical acumen and...

  • Customer Success Manager

    7 months ago

    Dubai, United Arab Emirates Clarivate Full time

    We are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...

  • Customer Success Manager

    1 day ago

    Dubai, United Arab Emirates Nintex Full time

    You want to change how work gets done. We're here to help you make that happen. We improve the way people work through process management and automation. Since the company's founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows - thereby improving how people work. **About...

  • Customer Success Manager

    4 weeks ago

    Dubai, United Arab Emirates InTWO Full time

    At Intwo we're looking for a Customer Success Manager to join our team. Full-time - Dubai **About the Job**: At Intwo, the Customer Success team is dedicated to driving customer success by leveraging comprehensive knowledge of our entire ecosystem. Our goal is to minimize the time to value realization and help our clients reach their success milestones...

  • Customer Success Manager

    1 week ago

    Dubai, United Arab Emirates Siemens Logistics GmbH Branch Dubai Full time

    **What are my responsibilities '“** - Responsible for client onboarding, ongoing education to maximize outcome and Business Review meetings with customer senior management/C-level (Customer Success Lifecycle management). - In cooperation with the customers and the project teams, create requirement specifications and cost/time estimates for implementation...

  • Customer Success Manager

    7 months ago

    Dubai, United Arab Emirates Aulysius Full time

    About The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...

  • Customer Success Manager

    1 month ago

    Dubai, United Arab Emirates Aulysius Full time

    **About The Role** - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution...

  • Customer Success Manager

    3 days ago

    Dubai, United Arab Emirates BOARD International SA Full time

    **Customer Success Manager** Here at Board, we have reinvented how companies see, plan, analyse and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help...

  • Customer Success Manager

    7 months ago

    Dubai, United Arab Emirates IFS Full time

    Company Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...

  • Customer Success Manager

    3 weeks ago

    Dubai, United Arab Emirates Interact Software Full time

    **Description**: Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to...

  • Customer Success Manager

    2 months ago

    Dubai, United Arab Emirates MongoDB Full time

    **The role**: We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with...

  • Customer Success Manager

    7 months ago

    Dubai, United Arab Emirates NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...

  • Customer Success Manager

    3 hours ago

    Dubai, United Arab Emirates Siemens Logistics GmbH Branch Dubai Full time

    **Together we make the difference** Siemens Logistics is a leading provider of innovative products, solutions in logistics, and automation in airport logistics with baggage and cargo handling. Our software solutions and customer services along the complete product life cycle complete the portfolio. The company has an installed base in more than 60 countries...