Payment Manager
1 day ago
**Company Overview**:
Join our dynamic team at MH Markets, a leading provider of financial brokerage services committed to delivering unparalleled solutions in the financial markets. Our mission is to empower clients with innovative, transparent, and customer-centric financial services. As we continue to grow, we are seeking a talented Marketing Operations Director to lead our marketing initiatives and drive our brand to new heights.
**Position Overview**:
**Responsibilities**:
**1. Team Leadership**:
- Lead and manage a team of payment operations professionals
- Foster a collaborative and results-oriented team culture.
**2. Payment Processing**:
- Oversee end-to-end payment processing, including transaction monitoring, reconciliation, and error resolution.
- Ensure timely and accurate processing of payments while maintaining high standards of quality.
**3. Compliance and Risk Management**:
- Stay updated on industry regulations and compliance requirements related to payment operations.
- Develop and implement risk management strategies to mitigate fraud and other operational risks.
**4. Process Optimization**:
- Identify opportunities for process improvement and automation within payment operations.
- Implement best practices to enhance efficiency and reduce manual interventions.
**5. Vendor Management**:
- Manage relationships with payment service providers and other relevant vendors.
- Negotiate and review contracts, ensuring alignment with business goals.
**6. Reporting and Analysis**:
- Generate regular reports on key payment performance metrics.
- Analyze data to identify trends, anomalies, and areas for improvement.
**7. Customer Support Collaboration**:
- Collaborate with customer support teams to address payment-related inquiries and issues.
- Ensure a positive customer experience in all payment interactions.
**8. Technology Integration**:
- Work closely with the IT department to integrate and optimize payment systems.
- Evaluate and implement new technologies to enhance payment capabilities.
**Qualifications**:
- Minimum 3 years experiences in FX industry or similar settings
- Proven experience in payment operations or a related role, with at least 3 years in a managerial capacity.
- Strong knowledge of payment processing systems, industry regulations, and compliance requirements.
- Excellent leadership and team management skills.
- Analytical mindset with the ability to use data-driven insights for decision-making.
- Effective communication and interpersonal skills.
- Familiarity with emerging trends and technologies in payment operations.
**Preferred**:
- 3-5-years of relevant experience in project and change management
- Fair knowledge of the FX industry or similar settings
- Fair knowledge of regulatory bodies such as ASIC, FCA, SCA, Vanuatu or CYSEC is preferred.
**Benefits**:
- Competitive salary
- Health insurance
- Professional development opportunities
**MH Markets is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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