Customer Service Representative

6 months ago

Dubai, United Arab Emirates Talent First HR Consultancies co. Full time

A Well known company need Customer Service Representative - CSR who could Interact with customers to provide information in response to inquiries about the services provided and to handle and resolve complaints. Coordinate with department for document approvals, to attain permits, etc.

**JOB DESCRIPTION:

- **
- Attend and serve customers by providing product or service information.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer files by recording account information as per the requirements.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customers complaint,
- Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Record financials by processing customer adjustments.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

**ELIGIBILITY**:

-:

- Fresher or 2 year experience in a similar position in UAE or Home country call center/Sales/Customer service experience is mandatory.
- English & Native Language mandatory.
- Must be a pleasing personality and very good communication and interactive skills.
- Excellent verbal and written communication skills, observation skills, strong customer service skills, ability to handle irate customers, willingness to work a flexible schedule and occasional overtime when needed, knowledge of basic computer skills
- Attention to details, Highly developed sense of integrity and commitment to customer satisfaction.
- Must be available inside UAE on VISIT VISA or Cancel Visa for interview.
- Bachelor’s degree is desirable, but not essential.
- Confident with all Microsoft Office packages. Must be in age group of 21 years to 35 years.
- Updated CV must contain Full and recent Photo graph.

**SALARY** - AED 3000.00 per month

**INCENTIVE**:

- AED 100 for Normal Registration and AED 400 for VIP Registration

**BENEFITS**:

- Employment Visa, Company Medical Insurance, 30 days paid leave after one years of job completion with return air ticket.

**Salary**: AED3,000.00 - AED3,200.00 per month

**Experience**:

- customer service: 2 years (preferred)

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