Group Leader Technical Operations

7 days ago

Abu Dhabi, United Arab Emirates CAE Full time

**About This Role**

**About the role**:
We are looking for an experienced Manager to join us as Group Leader - Technical Operations to manage a team of 20+ flight simulator engineers & technicians, based on a key Airline customer site in Abu Dhabi. In this role you will lead the Technical Operations Team to provide a smooth, efficient, and high quality service within the Training Centre Operation, supporting CAE Middle East LLC’s goal to provide world class flight simulator training centre operations while being aligned with CAE’s Vision to be recognized as a global training partner of choice to enhance safety, efficiency and readiness.
You and your team are responsible for the ongoing maintenance, both planned and unplanned, of our customers fleet of 10 Full Flight Simulators, as well as FTD Trainers and Cabin Trainers.

**Duties & Responsibilities**:

- Accountable for the effective management of Engineering team functions. Day-to-day operational effectiveness, monitoring and guidance
- Ensure that all training devices are operating as per their certification standards, at all times
- Be the point of contact for the customer for all technical or operational queries and issues
- Ensure that the internal, customer, and Service Level Agreement (SLA) defined compliance and quality metrics / KPIs are consistently achieved. Deviations are tracked & actioned through corrective & preventive measures. Monitor the defect and interrupt counts and address accordingly
- Accountable for the performance of the TCOPS team (Training Centre Operations), and the quality of the training devices based on the contractual terms between CAE Middle East LLC and our customers
- Responsible to generate the roster for the operation and ensure sufficient coverage
- Recruit and hire new staff to meet the operational deliverables and manpower requirements
- Work closely with upper management to report and communicate serious concerns or issues affecting the technical operation, whether it is technical, staff, or customer related
- Generate and lead the annual performance reviews of the technical operation staff
- Communicate operational and organizational information effectively, and with transparency

**Workplace Culture / Health and Safety / Environment**:

- Consciously foster a workplace culture that is consistent and aligned with the overall organizational culture that emphasizes the mission, vision, guiding principles and values of the organization & CAE
- Inspire harmonious staff relations and common objectives to get the best out of each staff member, while emphasizing the importance of teamwork to achieve our goal to meet & exceed customer expectations
- Oversight over compliance with the CAE Global Environmental policy

**Effective Project Management**:

- Coordinate for successful project execution: Effective planning, scheduling and execution of all new installations and updates, as well as their device qualification process, as per requirements
- Customer Satisfaction and Regulatory Requirements
- Work closely with the customer, to ensure the highest level of service, in order to allow them to deliver a world class training experience for their crews and customers
- Responsible for the planning of annual recurrent evaluations with the regulatory authorities, in coordination with the Quality and Compliance Manager. Prepare and oversee the operation and team to ensure smooth and successful initial and recurrent certifications of the training devices

**About you**:

- Educated to degree level or similar in a Technical or Engineering field
- Must have experience of managing a Team of engineers / technicians
- Must have technical experience of flight simulators - ideally both in an engineering and lead / management capacity
- Must be happy to manage a team who cover a 24/7 shift pattern

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Opportunity Employer**:
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

  • Group Leader Technical Operations

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates CAE Full time

    About This Role About the roleWe are looking for an experienced Manager to join us as Group Leader - Technical Operations to manage a team of 20+ flight simulator engineers & technicians, based on a key Airline customer site in Abu Dhabi. In this role you will lead the Technical Operations Team to provide a smooth, efficient, and high quality service within...

  • Business Group Leader

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    Business Group Leader – Advisory, Middle East Join a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy and urbanization.Together with our partners, we provide insights and solutions that address complex problems, provide societal outcomes, and benefit our communities.Our team is...

  • Business Group Leader

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    Business Group Leader - Advisory, Middle EastJoin a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy and urbanization.Together with our partners, we provide insights and solutions that address complex problems, provide societal outcomes, and benefit our communities.Our team is...

  • Sales Group Leader

    4 weeks ago

    abu dhabi, United Arab Emirates Al Futtaim Group Full time

    Job Description Sales Group Leader | Retail IKEA Fujairah Overview of the role The Job Keeper is responsible for optimizing sales, profitability and development of the market Hall business in order to strengthen IKEA’s position as the ‘Top of the Mind’ Home Furnishing Store in the local market. Responsibilities include leading the Market Hall...

  • Sales Group Leader

    2 months ago

    abu dhabi, United Arab Emirates Al Futtaim Group Full time

    Job Description Sales Group Leader | Retail IKEA Fujairah Overview of the role The Job Keeper is responsible for optimizing sales, profitability and development of the market Hall business in order to strengthen IKEA’s position as the ‘Top of the Mind’ Home Furnishing Store in the local market. Responsibilities include leading the Market Hall...

  • Sales Group Leader

    1 month ago

    Abu Dhabi, United Arab Emirates al futtaim group Full time

    Job DescriptionSales Group Leader | Retail IKEA Fujairah Overview of the role The Job Keeper is responsible for optimizing sales, profitability and development of the market Hall business in order to strengthen IKEA’s position as the ‘Top of the Mind’ Home Furnishing Store in the local market. Responsibilities include leading the Market...

  • Business Group Leader

    2 weeks ago

    Abu Dhabi, United Arab Emirates GHD Full time

    **Business Group Leader - Advisory, Middle East** **Join a global professional services leader. We are committed to solving the world's biggest challenges in the areas of water, energy and urbanization.** Together with our partners, we provide insights and solutions that address complex problems, provide societal outcomes, and benefit our communities. Our...

  • Entertainment Technical Team Leader

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full time

    Entertainment Technical Team Leader | Miral Experiences Abu DhabiMiral Experiences operates a diverse portfolio of world-class and award-winning immersive experiences and attractions, in Abu Dhabi and beyond, brining joy to visitors from around the world.To ensure a smooth and efficient operation of the Miral Experiences Leisure Facilities in the Technical...

  • Manager | ADNOC Group Abu Dhabi

    1 month ago

    abu dhabi, United Arab Emirates ADNOC Group Full time

    Manager | ADNOC Group Abu DhabiWe operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.We are a global energy maritime logistics leader with a world-class...

  • Manager | ADNOC Group Abu Dhabi

    4 weeks ago

    abu dhabi, United Arab Emirates ADNOC Group Full time

    Manager | ADNOC Group Abu DhabiWe operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.We are a global energy maritime logistics leader with a world-class...

  • Technical Lead

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    Technical Lead – MEP (Design)Role Purpose:The role is expected to be key within our Building Services Business Group - serving as an MEP technical lead, assisting the Business Group Leader in managing the team's operations, deliverables, business development. We also expect the successful candidate to be involved in:Management of client relationship and...

  • IT Technical Support Team Leader

    4 weeks ago

    Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    IT Technical Support Team Leader **Role: IT Technical Support Team Leader** **Location: Abu Dhabi** **Role Purpose**: - Lead and manage a team of technical support experts, including L2 Support engineers, IT Workshops Engineers, Printing Team Engineers, and Project staff, ensuring the streamlined operation of ADIB's IT support services for ADIB and its...

  • Technical Team Leader

    4 weeks ago

    Abu Dhabi, United Arab Emirates MVP Application and game design L.L.C Full time

    **Position Overview** We are seeking a skilled and experienced Technical Team Leader to join our dynamic team. As a Technical Team Leader, you will be responsible for managing a team of frontend and backend developers, ensuring the successful delivery of high-level project requirements. Your role will involve coordinating with project stakeholders,...

  • Technical Team Leader

    7 hours ago

    Abu Dhabi, United Arab Emirates MVP Application and game design L.L.C Full time

    **Position Overview** We are seeking a skilled and experienced Technical Team Leader to join our dynamic team. As a Technical Team Leader, you will be responsible for managing a team of frontend and backend developers, ensuring the successful delivery of high-level project requirements. Your role will involve coordinating with project stakeholders,...

  • Graphic Design Group Leader

    3 weeks ago

    Abu Dhabi, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Technical Lead

    6 days ago

    Abu Dhabi, United Arab Emirates GHD Full time

    **Technical Lead - MEP (Design) **Role Purpose: The role is expected to be key within our Building Services Business Group - serving as an MEP technical lead, assisting the Business Group Leader in managing the team’s operations, deliverables, business development. Management of client relationship and representing GHD externally. Project and design...

  • Technical Team Leader

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates MVP Application and game design L.L.C Full time

    Position OverviewWe are seeking a skilled and experienced Technical Team Leader to join our dynamic team. As a Technical Team Leader, you will be responsible for managing a team of frontend and backend developers, ensuring the successful delivery of high-level project requirements. Your role will involve coordinating with project stakeholders, distributing...

  • Business Group Leader

    2 months ago

    Abu Dhabi, United Arab Emirates GHD Full time

    Position: Business Group Leader - Middle EastTogether with our partners, we provide insights and solutions that address complex problems, provide societal outcomes, and benefit our communities. Our team is passionate about helping clients solve complex infrastructure, development and movement challenges facing our communities. Taking a One GHD approach, we...

  • Business Group Leader

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full time

    Position: Business Group Leader Middle EastTogether with our partners, we provide insights and solutions that address complex problems, provide societal outcomes, and benefit our communities. Our team is passionate about helping clients solve complex infrastructure, development and movement challenges facing our communities. Taking a One GHD approach, we...

  • Technical Lead

    3 weeks ago

    abu dhabi, United Arab Emirates GHD Full time

    Technical Lead – MEP (Design)Role Purpose:The role is expected to be key within our Building Services Business Group - serving as an MEP technical lead, assisting the Business Group Leader in managing the team’s operations, deliverables, business development.We also expect the successful candidate to be involved in:Management of client relationship and...