Business Analysis Lead Analyst
6 hours ago
What is the job?
**About you**:
Is passionate about technology, and is always looking to further their personal knowledge and expertise
Is comfortable executing against tasks that are occasionally ambiguous, but works independently to seek out needed information
Is not the type to wait for others to tell them "what to do next", but who proactively looks to fill their work queue
Enjoys working in a team of high performers, who hold each other accountable to perform to their very best
Problem solver with excellent analytical skills and people skills
Strong communication and presentation skills with ability to organize and facilitate workshops with several stakeholders
**Responsibilities**:
A Systems Analyst’s routine tasks include (but are not limited to):
Delivering on the Service Center scrum team, work with ecosystem, project managers, scrum masters and product owners to ensure that work is completed and that queries, issues, escalations are resolved.
Working closely with the scrum master to groom the product backlog.
Clarifying requirements for Development, QA, and UAT staff.
Capturing use cases, user stories and acceptance criteria for new requests.
Developing UI/UX or other artifacts to facilitate requirement refinements as needed.
Responsible for facilitating business requirements gathering and translating into system requirements.
Analyzing business requests/requirements, and then working with developers to define functional solutions to address complex business needs.
Participate in sprint planning and grooming sessions.
**Ideally you will have experience with**:
Experience with SQL and affinity with Relational Data Models
Proven ability to manage stakeholder communications and facilitate workshops, demonstrating strong verbal and written skills
Demonstrated knowledge of healthcare products, benefits, claims, and/or customer service or related experience is a plus
Experience working with user stories in an agile framework
Experience/Qualifications
**Education**: Bachelor’s degree and other related field or comparable work experience
3+ years’ experience as a Business Analyst, or related IT experience
1+ years’ experience with Salesforce Service Cloud.
Strong knowledge of Systems Analyst responsibilities and processes.
Knowledge of/experience with QA processes and testing requirements.
Comfortable working in complex systems architecture environment.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
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