Customer Success Manager

1 week ago


Dubai, United Arab Emirates MicroStrategy Poland Full time

**Job Description**:
Founded in 1989, MicroStrategy is a leading worldwide provider of enterprise software platforms. Our mission is to provide the most flexible, powerful, scalable, and user-friendly analytics and identity management platforms, offered either on premises or in the cloud.

**Customer Success Manager**

**The Role**:
The MicroStrategy Customer Success Manager role was born out of the need to accommodate each customer’s unique set of requirements as they adopt MicroStrategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct interaction with our customers, this individual will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner. In order to succeed in this role, this individual must have an intense focus on customer success with strong influence abilities.
- Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
- Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion
- Develop technical understanding of all MicroStrategy products
- Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
- Manage on premise maintenance as well as cloud renewals for assigned portfolio of customers in a timely manner

**Qualifications**:

- Up to 3 years of experience working with customers, must have UAE experience.
- Fluent **English/Arabic** is a must,
- Client-focused attitude — a customer advocate
- Excellent communication skills, both orally and written are a must
- Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus
- Self-starter with an ability to identify areas for improvement
- Must possess an enthusiastic personality and foster a positive work environment
- Strong analytical skills



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